Partner Success Manager

Withflex Inc.

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Join Withflex Inc. as a Partner Success Manager and become an integral part of our mission to revolutionize how health and wellness brands manage HSA and FSA payments online. In this pivotal role, you will be the primary advocate for our partners, ensuring they not only successfully integrate our cutting-edge technology but also maximize its value to drive significant business growth. You will be instrumental in fostering deep, lasting relationships, acting as a trusted advisor who understands their unique challenges and opportunities.
• Your responsibilities will span the entire partner lifecycle, from seamless onboarding to proactive retention strategies. You will guide partners through the implementation of Flex's platform, ensuring they are equipped to leverage its full capabilities, including real-time eligibility verification, complex split payment handling, and the issuance of Letters of Medical Necessity at checkout. Your expertise will empower brands to unlock substantial new revenue streams by tapping into the $150 billion in annual HSA/FSA spending potential.
• A key aspect of your role will be to serve as the voice of the partner within Flex. You will meticulously gather, synthesize, and surface partner feedback to our product, engineering, and sales teams. This crucial feedback loop will directly inform our product roadmap and strategic decisions, ensuring that Flex continues to evolve in alignment with market needs and partner expectations. Your insights will be invaluable in shaping the future of our offerings.
• You will be tasked with driving the increased adoption and utilization of Flex's products across our partner base. This involves identifying opportunities for partners to gain more value, developing strategies to encourage deeper engagement, and demonstrating the tangible business outcomes that result from effective use of our platform. Your success will be measured by the growth and satisfaction of the partners you manage.
• Furthermore, you will play a lead role in showcasing the success of our partners. This includes coordinating the production of compelling case studies, soliciting and managing customer reviews, and gathering impactful testimonials. These materials are vital for demonstrating Flex's value proposition to prospective clients and reinforcing our market leadership.
• We are seeking an individual who embodies operational excellence. This means you are adept at managing a high volume of accounts with a structured, methodical, and highly organized approach. You will be responsible for creating and maintaining comprehensive internal processes and external documentation, ensuring that all partner needs are met promptly, efficiently, and consistently. Your ability to establish and refine workflows will be critical to scaling our partner success operations.
• A high degree of emotional intelligence (EQ) is essential. You will have a proven track record of building genuine trust and rapport with partners, positioning yourself not just as a vendor, but as a true partner invested in their success. Your empathetic and proactive communication style will be key to navigating complex relationships and ensuring partner loyalty.
• We are looking for an owner mindset. This translates to being deeply curious about how things work, constantly questioning the status quo, and possessing a strong bias for action. You will be empowered to drive fast experimentation, identify innovative solutions, and take initiative to overcome challenges, contributing to a culture of continuous improvement and rapid learning.
• Ambition is a core trait we value. This role offers a significant opportunity to prove yourself and make a tangible impact within a fast-growing startup environment. You will work closely with leadership, contributing to strategic discussions and learning rapidly as we scale. Your drive and commitment will be instrumental in our collective success.
• As part of a remote-first, growth-stage startup backed by top-tier investors like Y-Combinator and SV Angel, you will thrive in an environment that values autonomy and exceptional performance. You will contribute to a 'Dream Team' culture, where every member is outstanding in their role and as a teammate. Your ability to operate autonomously across US time zones is a must, enabling you to manage your responsibilities effectively and contribute to our distributed team's success.
• This role is ideal for someone who is passionate about solving real partner problems and witnessing the direct, measurable impact of their work. You will be at the forefront of helping health and wellness brands thrive in the digital age, making it easier for consumers to utilize their hard-earned benefits.

🎯 Requirements

• 2+ years of experience in Partner Success, Customer Success, or Account Management, with a strong emphasis on relationship building and retention.
• Previous experience working within a startup environment, ideally at a seed through Series B stage, demonstrating adaptability and a proactive approach to growth.
• Proven experience managing Mid-Market accounts, with a strong preference for exposure to Enterprise and High Growth/Accelerated startup segments.
• Demonstrated ability to manage a high volume of accounts with exceptional organizational skills and a methodical approach to process management.
• High Emotional Quotient (EQ) with a proven track record of building trust and acting as a strategic partner to clients.

🏖️ Benefits

• Competitive salary coupled with meaningful equity options, offering a stake in the company's success.
• Comprehensive medical, dental, and vision insurance plans to support your health and well-being.
• Unlimited Paid Time Off (PTO) and sick days, promoting a healthy work-life balance.
• Generous paid parental leave to support new parents.
• A flexible, remote-first work environment, empowering you to work from anywhere within the US time zones.

Skills & Technologies

Remote

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Withflex Inc.

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About Withflex Inc.

Withflex is a technology company focused on revolutionizing the way businesses manage their flexible workforce. Their platform provides a comprehensive solution for hiring, onboarding, managing, and paying contingent workers, freelancers, and contractors. By centralizing these processes, Withflex aims to streamline operations, ensure compliance, and reduce administrative overhead for companies. They cater to businesses of all sizes looking to leverage flexible talent efficiently and effectively, offering tools for talent sourcing, contract management, time tracking, and automated payments. Withflex operates within the HR tech and gig economy enablement sectors.

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