Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
February 3, 2026
Full Job Description
đź“‹ Description
- • As a Patient Services Representative at Willow Health, you will be the vital link between our patients and our innovative telehealth services, playing a pivotal role in shaping their journey towards personalized cosmetic weight loss care. Willow Health is dedicated to providing a supportive, patient-centered approach, combining expert medical guidance with a commitment to helping individuals achieve their confidence and comfort goals. Our mission is to deliver high-quality, thoughtful care that seamlessly integrates into the lives of our patients, making us a leader in accessible and responsible cosmetic weight loss solutions.
- • In this dynamic, fast-paced, and highly regulated healthcare support environment, your empathy, meticulous attention to detail, and process-driven mindset will be paramount. You will be at the forefront of the patient experience, managing multiple workflows and utilizing various tools to ensure every interaction is positive and productive. This role demands exceptional written communication skills, a strong sense of ownership, and unwavering accountability for patient satisfaction and operational efficiency.
- • Your primary responsibility will be to serve as an empathetic and efficient facilitator, bridging the gap between our patients and the Willow Health organization. This involves providing clear, accurate, and comprehensive answers to patient inquiries regarding our company, our unique approach to cosmetic weight loss, and the specifics of our products and services. You will be entrusted with delivering essential information about our offerings, ensuring patients fully understand how we can support their goals.
- • Maintaining a high level of patient satisfaction will be a core objective. You will actively listen to patient concerns, address their needs with professionalism and care, and proactively identify opportunities to enhance their experience. This includes skillfully handling patient complaints, developing appropriate strategies, and implementing swift, effective solutions to resolve issues as quickly and efficiently as possible.
- • Meticulous record-keeping is essential. You will be responsible for maintaining accurate and up-to-date records of all patient interactions, processing patient accounts with precision, and diligently filing all necessary documentation. This organized approach ensures continuity of care and supports our operational integrity.
- • We encourage our Patient Services Representatives to go the extra mile in engaging with patients. This means not just resolving immediate issues but also building rapport, offering encouragement, and ensuring patients feel valued and supported throughout their treatment journey. Your proactive engagement can significantly impact patient adherence and overall success.
- • Continuous learning and staying informed are critical. You will be expected to stay abreast of all company products, evolving policies, and service updates to provide the most informed and up-to-date support possible. This commitment to knowledge ensures you are always equipped to offer the best possible assistance.
- • This role requires a proactive approach to problem-solving, a commitment to continuous improvement, and the ability to adapt to a rapidly evolving telehealth landscape. You will contribute to a culture of excellence by identifying areas for process enhancement and collaborating with team members to implement best practices.
- • By embodying Willow Health's values of personalization, responsibility, and patient-centered care, you will directly contribute to our mission of making high-quality cosmetic weight loss care accessible, thoughtful, and tailored to individual lives. Your dedication to exceptional service will be instrumental in fostering patient trust and loyalty, solidifying Willow Health's reputation as a premier provider in the telehealth space.
🎯 Requirements
- • 1-3 years of experience in customer support, patient support, or a related service-driven role.
- • Proven experience supporting customers or patients via written communication channels such as chat, email, or ticketing systems.
- • Prior experience in a HIPAA-regulated environment such as healthcare, telehealth, pharmacy, insurance, or medical offices is required.
- • Strong written communication skills with a keen eye for detail and accuracy.
- • Ability to manage multiple tasks, prioritize effectively, and work independently in a remote setting.
- • Empathetic, patient, and professional demeanor, with a strong commitment to patient satisfaction.
🏖️ Benefits
- • Flexible work hours to accommodate work-life balance.
- • Fully remote work environment, allowing you to work from anywhere.
- • A fun, casual, and supportive work environment.
- • Opportunities for employee engagement activities and virtual gatherings.
- • Be part of a diverse, global team contributing to a meaningful mission in healthcare.
Skills & Technologies
Remote
About Willow Health, Inc.
Willow Health is a digital health company focused on improving maternal and infant care. They offer a connected care platform that supports expecting and new parents throughout their journey. The platform provides personalized support, evidence-based education, and tools for monitoring health and well-being. Willow Health aims to reduce preventable complications, improve birth outcomes, and enhance the overall experience of parenthood. Their solutions are designed to integrate with existing healthcare systems, enabling seamless communication between patients and providers and fostering a more proactive approach to maternal and infant health management. They strive to empower families with the information and support they need for a healthier start.
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