People Operations Specialist (Americas)

📋 Description

• • As Wrike continues its global expansion, this role is pivotal in redefining and enhancing how People Operations delivers exceptional, consistent employee experiences while maintaining agility and compliance across the Americas region.
• • You will be the central point of execution for strengthening and scaling the operational foundation that supports every facet of the employee journey, from initial engagement through to offboarding.
• • This position is ideal for a proactive, hands-on individual contributor within a global People Operations framework, collaborating closely with the Director of Global People Operations, Team Leads, and various cross-functional stakeholders.
• • Your responsibilities will span the entire employee lifecycle, including onboarding, internal mobility, compensation adjustments, leave management, and offboarding, ensuring each process is executed with precision, care, and a focus on the employee experience.
• • You will be instrumental in ensuring that all people processes are seamless, scalable, compliant with regional regulations, and consistently deliver a positive experience for every employee.
• • This role demands an individual who thrives in a dynamic, lean environment, adept at balancing meticulous attention to detail with genuine empathy, operational rigor with thoughtful employee engagement, and independent decision-making with sound judgment.
• • Comfort working remotely, collaborating effectively across different time zones, and contributing meaningfully to a distributed global team are essential qualities for success in this position.
• • You will own and elevate the employee journey, ensuring every touchpoint is intentional, seamless, compliant, and engaging, moving beyond mere transactional completion to foster a truly positive experience.
• • This includes leading end-to-end lifecycle execution, ensuring clarity and responsiveness at each stage, and partnering with HRBPs, Payroll, IT, and Finance to coordinate smooth transitions and consistent communications.
• • You will contribute directly to employee engagement by crafting thoughtful onboarding experiences, managing milestone touchpoints, and developing regional initiatives that strengthen connection and retention.
• • A key aspect of this role involves identifying friction points within the employee lifecycle and implementing improvements that enhance the overall experience, maintain documentation integrity, and boost operational scalability.
• • You will manage and continuously enhance the benefits portfolio for the U.S. and Costa Rica, ensuring alignment with local regulations, global frameworks, and evolving employee needs.
• • This includes overseeing country-specific health, retirement, insurance, statutory leave, and wellness offerings, managing plan design, coordinating with vendors, and driving ongoing optimization.
• • You will serve as a primary resource for employees seeking guidance on enrollments, life events, and leave-related matters, providing clear and timely support.
• • Collaboration with vendors and internal stakeholders is crucial to ensure seamless administration, cost-effectiveness, and prompt resolution of any issues.
• • Strengthening communication and education around benefits programs will be a focus to increase employee awareness, understanding, and engagement.
• • You will proactively identify opportunities to streamline, standardize, and improve benefits processes while strictly adhering to regional regulatory requirements.
• • A significant part of your role will be ensuring people operations practices align with applicable regulatory frameworks in the U.S. and Costa Rica, while simultaneously strengthening operational integrity and compliance.
• • This involves maintaining strict alignment with employment, workforce, and data privacy regulations in both jurisdictions.
• • You will support critical compliance-related processes, including background checks, policy acknowledgments, statutory reporting requirements, and audit readiness.
• • Monitoring regulatory developments and proactively escalating potential risks or process gaps with well-reasoned recommendations will be essential.
• • Maintaining organized and accessible documentation to support governance, transparency, and auditability is a key responsibility.
• • You will partner cross-functionally to ensure all people practices are not only compliant but also sustainable and scalable for future growth.
• • Safeguarding payroll accuracy by ensuring clean data inputs and reliable system information is paramount.
• • This involves accurately and punctually submitting payroll inputs, including data for new hires, terminations, compensation changes, bonuses, and leave adjustments.
• • You must ensure all employee data changes are correctly reflected in HR systems before payroll processing deadlines.
• • Close partnership with Payroll and FP&A teams is required to resolve discrepancies, audit variances, and meet all submission deadlines.
• • Maintaining high standards of data integrity is crucial for accurate reporting and financial accountability.
• • Operating with a continuous improvement mindset, you will leverage HR systems, automation, and AI-enabled tools to effectively scale People Operations.
• • This includes reviewing and refining operational workflows to eliminate inefficiencies and reduce manual effort.
• • You will actively seek opportunities to use HR systems and AI tools to automate routine processes, improve case management, and enhance employee self-service capabilities.
• • Identifying practical AI use cases across documentation, knowledge bases, reporting, and inquiry resolution will be a key focus.
• • Strengthening documentation and standardization efforts will ensure processes are repeatable and globally scalable.
• • Utilizing people data and operational metrics to inform process improvements and support strategic decision-making will be integral to your role.
• • You will take pride in operational excellence and possess a genuine care for accuracy, especially concerning employee pay, benefits, and overall experience.
• • Your natural curiosity will drive you to explore how systems, automation, and AI can simplify processes and minimize manual work.
• • You will thrive in a distributed, global environment, communicating proactively across teams and time zones to ensure seamless operations.
• • You possess hands-on experience owning end-to-end employee lifecycle execution, benefits administration, compliance, and payroll inputs, understanding the interconnectedness of People Operations workflows.
• • You are a proactive doer, taking ownership from start to finish, managing multiple priorities with keen attention to detail, and delivering accurate, timely outcomes.
• • You are comfortable leveraging HR systems, automation, and AI tools to enhance workflows and service delivery, always looking for opportunities to simplify and scale through technology.
• • You operate with a strong sense of compliance and risk awareness, demonstrating meticulous attention to detail and documentation discipline across jurisdictions.