People Operations Specialist (Americas)

📋 Description

• • As Wrike continues its global expansion, we are seeking a dedicated People Operations Specialist (Americas) to play a pivotal role in shaping and scaling exceptional employee experiences across our U.S. and Costa Rica workforce.
• • This role is central to our operational strategy, focusing on strengthening and expanding the foundational processes that support every facet of the employee journey, ensuring consistency, agility, and compliance across diverse regions.
• • You will operate as a hands-on individual contributor within a globally integrated People Operations framework, collaborating closely with the Director of Global People Operations, Team Leads, and various cross-functional departments.
• • Your responsibilities will span the entire employee lifecycle, from initial onboarding and internal mobility to compensation adjustments, leave management, and offboarding, ensuring each process is executed with precision, empathy, and a focus on delivering a high-quality employee experience.
• • You will be instrumental in ensuring our people processes are not only seamless and scalable but also fully compliant with regional regulations and deeply experience-driven, fostering a positive and productive environment for all employees.
• • This position is ideal for an individual who thrives in a dynamic, fast-paced environment, adept at balancing meticulous operational rigor with genuine human empathy, and comfortable exercising autonomy while maintaining sound judgment.
• • You will be expected to work effectively in a remote setting, fostering strong collaboration across different time zones and contributing meaningfully to a distributed global team.
• • *Employee Lifecycle Experience & Engagement:**
• • Lead the end-to-end execution of the employee lifecycle, including onboarding, internal transfers, compensation changes, leave transitions, and offboarding, ensuring each step is handled with meticulous care and accuracy.
• • Guarantee that every touchpoint in the employee journey provides clarity, prompt responsiveness, and an exceptional experience, moving beyond mere transactional completion to foster genuine engagement.
• • Collaborate closely with HR Business Partners (HRBPs), Payroll, IT, and Finance departments to orchestrate smooth transitions and maintain consistent, clear communication with employees.
• • Actively contribute to enhancing employee engagement by designing thoughtful onboarding experiences, recognizing key milestones, and supporting regional initiatives that build connection and improve retention.
• • Proactively identify friction points within the employee lifecycle and implement strategic improvements that elevate the employee experience, enhance the integrity of documentation, and boost operational scalability.
• • *Benefits, Leave & Wellness Programs:**
• • Oversee and continuously refine the benefits portfolio for both the U.S. and Costa Rica, ensuring strict alignment with local legal requirements, global company standards, and evolving employee needs.
• • Manage country-specific offerings for health, retirement, insurance, statutory leave, and wellness programs, taking charge of plan design, vendor coordination, and ongoing program optimization.
• • Serve as a primary point of contact and trusted resource for employees seeking guidance on benefit enrollments, managing life events, and navigating leave-related matters.
• • Partner effectively with benefits vendors and internal stakeholders to ensure seamless administration, maintain cost-effectiveness, and resolve any issues promptly and efficiently.
• • Develop and implement enhanced communication and educational strategies for all benefits programs to increase employee awareness, understanding, and utilization.
• • Identify opportunities to streamline, standardize, and improve benefits administration processes while rigorously adhering to all regional regulatory mandates.
• • *HR Governance, Compliance & Risk Stewardship:**
• • Ensure all people operations practices strictly adhere to applicable regulatory frameworks across the U.S. and Costa Rica, while simultaneously reinforcing the integrity and robustness of our operational procedures.
• • Support critical compliance-related processes, including background checks, policy acknowledgments, mandatory reporting, and preparation for audits.
• • Stay abreast of regulatory changes and proactively identify and escalate potential risks or process gaps, providing clear, actionable recommendations for mitigation.
• • Maintain meticulously organized documentation to uphold governance standards and ensure transparency in all people operations activities.
• • Foster cross-functional partnerships to guarantee that all people practices are compliant, sustainable, and designed for future scalability.
• • *Payroll Inputs:**
• • Uphold the accuracy of payroll processing by ensuring clean data inputs and reliable information across all relevant systems.
• • Accurately and punctually submit all necessary payroll inputs, including data for new hires, terminations, compensation adjustments, bonus payments, and leave updates.
• • Verify that all employee data changes are correctly reflected in HR systems before payroll processing commences.
• • Work in close collaboration with Payroll and Financial Planning & Analysis (FP&A) teams to resolve any discrepancies, conduct variance audits, and meet all critical submission deadlines.
• • Maintain the highest standards of data integrity to support accurate reporting and ensure financial accountability.
• • *Process Optimization, Systems & AI-Enabled Operations:**
• • Embrace a continuous improvement mindset, strategically leveraging HR systems, automation, and artificial intelligence (AI) tools to enhance the efficiency and scalability of People Operations.
• • Regularly review and refine operational workflows to identify and eliminate inefficiencies, thereby reducing manual effort and freeing up valuable resources.
• • Utilize HR systems and AI-powered tools to automate routine tasks, improve the management of employee cases, and enhance the self-service capabilities available to employees.
• • Identify practical and impactful AI use cases across various functions, including documentation management, knowledge base enhancement, reporting automation, and inquiry resolution.
• • Strengthen process documentation and standardization to ensure all operational procedures are repeatable, consistent, and globally scalable.
• • Employ people data and operational metrics to inform process improvements and provide valuable insights for strategic decision-making.