Pharmacy Quality Assurance & Training Advisor - CarepathRX - Remote

The Cigna Group

Job Overview

Location

United States Work at Home

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary owner of end-to-end Standard Operating Procedure (SOP) development, optimization, and governance for pharmacy operations, ensuring all workflows are accurately documented and compliant with regulatory and internal quality standards.
• Partner with cross-functional Subject Matter Experts (SMEs) to audit legacy pharmacy workflows, identify operational bottlenecks, and pinpoint critical gaps in process execution across home infusion and alternate care settings.
• Author clear, standardized, and technically precise SOPs, policy guidelines, and process maps that translate complex clinical and operational procedures into actionable, easy-to-follow instructions for frontline staff.
• Maintain and enforce a centralized operational knowledge repository with strict version control, approval hierarchies, and timely updates aligned with software changes, regulatory shifts, and evolving business objectives.
• Translate finalized SOPs into structured training curricula, including slide decks, visual aids, interactive e-learning modules, and job aids designed for maximum retention and practical application.
• Lead train-the-trainer workshops and ongoing refresher courses for department leads and supervisors to ensure consistent, high-fidelity delivery of operational protocols across all teams.
• Oversee the Learning Management System (LMS), managing course enrollment, tracking completion rates, identifying learning roadblocks, and maintaining accurate training logs for audit readiness.
• Design and implement competency assessments, practical field tests, and quizzes to objectively measure training effectiveness and employee performance retention in pharmacy operations.
• Act as a change management advocate by proactively communicating operational updates, mitigating resistance, and ensuring smooth adoption of new processes during system rollouts and organizational transitions.
• Collaborate with executive leadership to deliver data-driven reports linking SOP updates and training completions to key business KPIs such as error rate reduction and speed-to-productivity.
• Lead operational readiness initiatives for new pharmacy implementations and system launches, ensuring all site-specific SOPs, onboarding pathways, and compliance training modules are validated and deployed prior to go-live.
• Ensure all documentation and training materials fully align with industry regulations, legal mandates, and internal quality assurance benchmarks for pharmacy services.
• Maintain proficiency in Microsoft Office Suite and demonstrate strong analytical, problem-solving, and critical-thinking skills to continuously improve operational efficiency.
• Communicate effectively with diverse stakeholders across clinical, technical, and administrative teams to drive alignment and execution of standardized processes.

🎯 Requirements

• B.S. or Pharm.D. degree from an accredited School of Pharmacy
• Minimum 2+ years of experience in an alternate setting/home infusion pharmacy environment
• Minimum 3+ years of dedicated experience authoring technical documentation/SOPs, managing process improvement initiatives, or directing corporate training programs
• Current pharmacist license in good standing in the state of residence
• Deep understanding of pharmacy operations, clinical workflows, and the medication use process
• Proficient in Microsoft Office Suite

🏖️ Benefits

• Annual salary range of $82,400 - $137,300 USD
• Eligibility for an annual bonus plan
• Medical, vision, dental, and well-being/behavioral health benefits starting on day one
• 401(k) plan with company contribution
• Company-paid life insurance
• Tuition reimbursement
• Minimum 18 days of paid time off per year
• Paid holidays

Skills & Technologies

Fiber

Remote

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The Cigna Group

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About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

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