Job Overview
Location
FLD-London Remote Workers
Job Type
Full-time
Category
Data & Analytics
Date Posted
May 22, 2026
Full Job Description
š Description
- ā¢ The Post Market Complaints Data Analyst drives quality excellence across post-market compliance and complaints, ensuring technical rigor and adherence to regulatory and internal standards in complaint analysis, risk management, CAPA, and record audit processes.
- ā¢ Day to day, the role involves performing systematic reviews of quality records, conducting statistical analysis using MiniTab (including u-charts and Six Sigma methodologies), monitoring complaint data for trends, responding to ad hoc data requests, and supporting cross-functional teams in Quality, R&D, Operations, Marketing, Clinical Affairs, Regulatory, and Post Market Surveillance.
- ā¢ The role is part of ConvaTec, a global medical products and technologies company focused on solutions for chronic conditions, with over 10,000 colleagues in 90 countries and revenues exceeding $2 billion in 2024, committed to improving patient outcomes through innovative medical solutions.
- ā¢ The analyst will develop expertise in regulatory compliance (EU MDR, 21 CFR 820, ISO 13485, ISO 14971), advanced statistical analysis, and cross-functional collaboration, contributing to continuous improvement initiatives and gaining influence in safeguarding product integrity and patient safety across global operations.
šÆ Requirements
- ā¢ Advanced knowledge of post-market surveillance, product risk assessment, and complaint trending with experience at a medical device manufacturer, including familiarity with EU MDR, 21 CFR 820, ISO 13485, and ISO 14971.
- ā¢ Advanced skills in statistical analysis of quality data, including control charts (e.g., u-charts), Nelson Rules, and Six Sigma methodologies (DMAIC, process capability), with essential proficiency in MiniTab.
- ā¢ Proficiency in Excel and MiniTab for data manipulation, visualization, and interpretation of large quality datasets to identify trends and support decision-making.
- ā¢ Strong communication skills to present technical data clearly and collaborate effectively across cross-functional teams.
- ā¢ 3-5 years of experience in post-market surveillance, complaints, or quality engineering in a regulated environment.
- ā¢ Masterās degree in a technical or scientific field preferred.
šļø Benefits
- ā¢ Opportunity to work remotely with flexibility for office presence as needed for meetings or business needs.
- ā¢ Contribution to meaningful work that improves patient outcomes and supports ConvaTecās mission of being āforever caringā in over 90 countries.
- ā¢ Access to professional development through involvement in continuous improvement, audit readiness, and cross-functional collaboration.
- ā¢ Exposure to global regulatory standards and advanced analytical tools in a FTSE 100 medical technology company.
- ā¢ Support for work-life balance and career growth in a culture that values innovation, integrity, and employee impact.
Skills & Technologies
About ConvaTec Inc.
ConvaTec is a global medical products and technologies company focused on improving the lives of people with chronic health conditions. The company operates in four key segments: Advanced Wound Care, which offers innovative solutions for wound management; Ostomy Care, providing products for individuals with ostomies; Continence and Critical Care, delivering devices for managing bladder and bowel issues and respiratory support; and Infusion Care, which includes technologies for diabetes management. ConvaTec's mission is to help people live their lives to the fullest by providing trusted medical technologies and services that improve health outcomes and quality of life.
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