Job Overview
Location
Remote, US
Job Type
Full-time
Category
Engineering
Date Posted
May 9, 2026
Full Job Description
đź“‹ Description
- • The Principal Infrastructure Engineer is a senior technical leader responsible for ensuring the infrastructure backing all production services is highly available, scalable, and operating optimally, playing a critical role in supporting Ooma’s cloud-based communication platform that empowers people to connect in smarter ways at work and at home.
- • Day to day, the role involves designing, building, and evolving infrastructure across network and systems domains; driving reliability and automation; serving as a senior escalation point for complex production issues; leading hands-on technical contributions; overseeing on-premises network infrastructure (switching, routing, firewalls, load balancing); architecting and managing Linux systems and virtualization; leading Infrastructure as Code (IaC) adoption using Terraform, Ansible, or similar; reducing manual processes; partnering with Engineering, Development, QA, and Application teams; establishing infrastructure best practices; mentoring team members; driving continuous improvement; and evaluating AI-assisted tooling to improve operational efficiency.
- • The Infrastructure Services team operates within Ooma, a company that delivers cloud-based unified communications and smart home security solutions, with a mission to make advanced technology accessible through competitively priced products and services, including the #1 rated VoIP phone service.
- • In this role, the person can learn and achieve strategic leadership in hybrid infrastructure environments, deepen expertise in network and systems automation, lead large-scale reliability initiatives, influence cross-functional technical direction, and contribute to AI-driven operational improvements while mentoring others and shaping infrastructure standards at a growing technology company.
🎯 Requirements
- • 12+ years of experience in infrastructure engineering with deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware)
- • Proven experience supporting production environments in on-premises datacenters with a focus on reliability and operational stability
- • Strong hands-on expertise in Linux administration and performance optimization across complex environments
- • Solid understanding of core networking protocols including BGP, OSPF, and TCP/IP
- • Demonstrated ability to troubleshoot issues across the full infrastructure stack from hardware through network and systems layers
- • Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar
- • Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency
- • Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred
- • Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable
- • Exposure to monitoring, observability, and capacity planning tools and practices is a plus
- • Background in high availability, disaster recovery, and failover design is considered an advantage
🏖️ Benefits
- • Comprehensive Medical/Dental/Vision insurance for you and eligible dependents (including HMO, PPO, or HDHP with HSA, which Ooma helps fund)
- • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- • 401(k) plan including employer match and Roth options
- • Employee Stock Purchase Plan (ESPP)
- • Paid Time Off, Sick Time, and corporate holidays observed
- • Employee Assistance Program
- • Life Balance benefits with Travel Assistance Services and Identity Theft protection
- • Additional benefits including a Discount Program, Credit Union, and Medicare Assistance
Skills & Technologies
Python
AWS
Azure
GCP
Docker
DevOps
Senior
Remote
Degree Required
About Ooma, Inc.
Ooma, Inc. provides cloud-based communications and collaboration services for small businesses, enterprises, and consumers. The company offers VoIP phone systems, unified communications, call-center solutions, and internet security products that replace traditional landlines and on-premise PBX hardware. Founded in 2004 and headquartered in Sunnyvale, California, Ooma delivers voice, messaging, video, and security services over broadband connections through proprietary hardware endpoints and mobile applications, emphasizing affordability, reliability, and ease of deployment without long-term contracts.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
ARGENTINA
Full-time
Expires Jun 20, 2026
Python
Scala
AWS
+5 more
21 days ago