Job Overview
Location
Seattle, US
Job Type
Full-time
Category
Product Management
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Principal Product Manager at Hiya, you will drive the strategy and execution of enterprise products that make business calls more trusted, useful, and effective, directly impacting how enterprises connect with customers and how customers experience those interactions.
- • You will build deep customer understanding of SMB and enterprise voice usage, identify and prioritize product opportunities to improve activation, adoption, retention, and measurable business outcomes, and lead end-to-end product initiatives from discovery through launch and iteration.
- • You will partner across engineering, design, data, sales, customer success, operations, marketing, and business development to translate complex customer and technical insights into clear product strategy, requirements, and executive-ready materials, using AI tools to accelerate research, analysis, and decision-making.
- • You will operate in a high-autonomy, transparent environment where ownership, commercial judgment, and cross-functional collaboration are essential to solving ambiguous problems and delivering customer and business impact aligned with Hiya’s core values of Serve, Own, Lead, Improve, and Do.
🎯 Requirements
- • Product management experience or equivalent experience building and scaling customer-facing technology products
- • Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas
- • Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes
- • Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market
- • Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly
- • Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products
- • Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences
- • High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes
- • Comfort using AI tools to improve the speed and quality of product work
🏖️ Benefits
- • Base Salary: $181,000–$218,000
- • Equity Compensation: ownership aligned with your impact and the company's growth
- • Employer-sponsored Insurance: Medical, dental, and vision (PPO & HDHP); 50% dependent coverage; Health, flexible spending, and dependent care accounts; Life, AD&D, and accident coverage, with company-paid life and long-term disability
- • 401(k) with 3% company match (via Fidelity)
- • Flexible vacation policy and paid company holidays
- • Paid parental leave
- • Work-from-home equipment stipend
- • $1,000 annually to invest in your learning and growth
- • $1,000/year in charitable donation matching
- • Team lunch 2x per week
Skills & Technologies
About Hiya, Inc.
Hiya is a leading conversational phone intelligence company that helps businesses and consumers identify and block spam calls and texts. Their platform analyzes billions of calls and texts monthly to provide real-time insights and protection against unwanted communications. Hiya's technology is used by mobile carriers, device manufacturers, and app developers to enhance the user experience and combat fraud. They offer solutions for call blocking, caller identification, and reputation management, aiming to make phone calls safer and more trustworthy for everyone. The company operates in the telecommunications and cybersecurity industries, focusing on mobile security and communication integrity.
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