Job Overview
Location
Lower Manhattan, NY
Job Type
Full-time
Category
Data Science
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Own the design, development, and maintenance of BI dashboards tracking key IDR (Independent Dispute Resolution) performance metrics including win rates, collections, cash flow, and operational throughput.
- • Collaborate with the Product Lead to execute and analyze A/B testing experiments, document outcomes, and translate results into actionable product insights.
- • Build and standardize client-facing and internal reporting systems to provide clear, consistent visibility into Pivotal Health’s performance as a reimbursement partner.
- • Define and institutionalize new metric definitions to ensure cross-functional alignment on what is being measured and why across Product, Operations, Finance, and Client Success teams.
- • Investigate performance anomalies and trends by partnering with Product and Operations teams to surface root causes, identify successes and failures, and translate findings into clear, data-driven recommendations.
- • Frame analytical inquiries around stakeholder needs — particularly those of providers and vendors — prioritizing questions that reflect real business stakes rather than purely technical data structures.
- • Apply systems thinking to understand how operational changes in one area (e.g., claim submission workflows) impact downstream outcomes like cash flow or dispute resolution timelines.
- • Connect analytical findings directly to business impact by answering not just “what happened?” but “why does it matter?” and “what should we do next?”
- • Ensure data integrity across operational systems by validating sources, identifying inconsistencies, and improving data quality to support reliable decision-making.
- • Identify and automate manual reporting workflows to increase efficiency and scalability as the business grows.
- • Communicate complex analytical insights clearly to both technical and non-technical audiences, including executives, client success managers, and operations staff.
- • Proactively investigate ambiguous business questions by structuring them into testable hypotheses and driving investigative analysis from start to finish.
- • Operate with high ownership in a fast-moving startup environment where processes are still being defined and iterative improvement is the norm.
- • Prepare for and participate in live case exercises during the interview process, demonstrating ability to interpret datasets, prioritize investigative paths, and tie insights to business outcomes.
- • Maintain awareness of the IDR process, relevant healthcare reimbursement legislation, and how automation is reshaping the industry to inform analytical priorities.
🎯 Requirements
- • 2–5 years of experience in a product, operations, or technical analytical role
- • Strong analytical skills and proficiency in SQL
- • Experience building dashboards using BI tools such as Metabase, Power BI, Tableau, or similar
- • Business storytelling instinct — ability to frame analysis around stakeholder needs and business impact
- • Systems thinking — understanding how operational changes ripple across business outcomes
- • Clear communication skills to convey findings to technical and non-technical audiences
🏖️ Benefits
- • Competitive compensation, including equity
- • Full health, dental, and vision coverage
- • Retirement savings plan through 401(k)
- • Flexible time off
- • Opportunities for company-wide connection and events
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pivotal Health Inc.
Pivotal Health is a health technology company focused on improving the healthcare experience for patients and providers. They offer a platform designed to streamline administrative tasks, enhance patient engagement, and provide data-driven insights for healthcare organizations. Their solutions aim to reduce costs, improve efficiency, and ultimately lead to better health outcomes. Pivotal Health operates within the digital health and health IT sectors, leveraging technology to address challenges in healthcare delivery and management. The company is committed to innovation and creating a more connected and accessible healthcare ecosystem.
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