Product Design Manager

Tide Platform Limited

Job Overview

Location

Job Type

Full-time

Full Job Description

📋 Description

• As a Product Design Manager at Tide Platform Limited, you will play a pivotal role in shaping the future of our business management platform, driving user experience and product innovation across our global operations. You will own multiple product domains, collaborating closely with senior leadership, Product Managers, Engineers, and fellow Designers to define and execute a compelling product strategy and vision. This is an opportunity to lead the creation of new, customer-facing products from inception, as well as reimagine and enhance existing solutions, ensuring they deliver significant user value and business impact.
• Your responsibilities will span the entire product lifecycle, from initial discovery and ideation through to rapid prototyping, user testing, and iterative delivery. You will be instrumental in de-risking initiatives by leveraging deep user research and cross-functional collaboration to thoroughly understand complex problems and develop elegant, effective solutions. A key aspect of your role will be to define clear success metrics and expected outcomes for all product initiatives, ensuring a data-driven approach to decision-making.
• You will be a champion for design excellence, advocating for design thinking principles and their application throughout the organization. Fostering a member-centric approach will be paramount, ensuring that the needs and experiences of our SME users in the UK, India, Germany, and France are at the forefront of every design decision. You will be responsible for highlighting the team’s capabilities and contributions, demonstrating how design drives strategic goals and business success.
• Leading and developing a high-performing, globally distributed team of Product Designers will be a core function. You will inspire, mentor, and support your team, fostering a culture of continuous improvement, collaboration, and innovation. This includes developing actionable career development plans to help each team member grow and succeed, ensuring the team is equipped to tackle complex design challenges.
• You will conceptualize and articulate a compelling product vision through prototypes and other design artifacts, clearly communicating the roadmap for delivering incremental member value. Driving strategic initiatives to deliver tested, validated outcomes will be essential, ensuring that every feature and enhancement consistently brings value to our members.
• Partnering effectively with cross-functional teams, including Product, Engineering, and Marketing, is crucial for aligning delivery with the overarching product vision. You will continuously monitor customer impact and operational success, being agile and ready to pivot strategies as needed to achieve desired outcomes.
• The role demands a deep expertise in crafting exceptional end-to-end user experiences, with a meticulous attention to detail in UX design. You will leverage extensive experience with user testing, research methodologies, and iterative product discovery to inform your design process.
• You will be comfortable navigating ambiguity, setting clear milestones, and adapting plans in a fast-paced, iterative delivery environment. As an exceptional communicator and storyteller, you will tailor your messages effectively for diverse audiences, including senior leadership, ensuring buy-in and alignment with your vision.
• Your data-driven approach will be supported by hands-on experience using analytics tools to inform design decisions, ensuring that solutions are not only user-friendly but also demonstrably effective in achieving business objectives. This role offers a unique opportunity to influence the direction of a rapidly growing fintech company and make a significant impact on the lives of small business owners worldwide.
• You will be responsible for enhancing both mobile and web experiences that are core to our business management platform. This involves understanding the nuances of user needs across different markets and ensuring a cohesive and intuitive experience for all Tide members. Your leadership will be key in driving agile transformations and embedding design excellence into the fabric of our product development process, ultimately elevating the Tide platform to new heights of usability and impact.

🎯 Requirements

• At least 10 years of experience in UX/Product Design, with a focus on high-growth scale-ups, well-known product organizations, or fintech/SME products with multiple product lines or platforms.
• Proven strategic thinker with a hands-on approach to design and product innovation, capable of translating complex business needs into user-centric solutions.
• Passionate about coaching and mentoring design teams, fostering best practices, and driving team success.
• Exceptional communicator and storyteller, adept at tailoring messages for all audiences, including senior leadership.
• Deep expertise in crafting exceptional end-to-end user experiences and a strong understanding of UX details.
• Extensive experience with user testing, research, and iterative product discovery, coupled with proficiency in design methodologies (e.g., Design Thinking) and tools like Figma.
• Data-driven mindset with hands-on experience using analytics tools (e.g., Looker, Heap, GA, Hotjar) to inform design decisions.

🏖️ Benefits

• Flexible working options
• Share options
• Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
• 25 days holiday with the ability to buy extra days
• £1,000 professional L&D budget per year
• Spacious brand-new office near Old Street with an all-day snacks bar

Skills & Technologies

Remote

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Tide Platform Limited

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About Tide Platform Limited

Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.

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