
Job Overview
Location
Remote, Victoria, Australia
Job Type
Full-time
Category
Product Designer
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • Product Designer role at Zendesk’s Foundational & Core Platform team in Melbourne, responsible for shaping critical pillars of the Zendesk experience used by millions daily.
- • Day-to-day activities include creating elegant, intuitive, and scalable designs for core platform areas; translating technical requirements and complex workflows into simple user journeys; delivering high-fidelity designs, interactive prototypes, and detailed specs; collaborating with Product, Engineering, and Research to embed design thinking; applying research, journey mapping, and JTBD frameworks to solve real customer problems; and partnering with the Design Systems team to ensure consistency, accessibility, and quality.
- • Zendesk is a global leader in customer experience software, powering billions of conversations for well-known brands, with a mission to bring calm to the chaotic world of customer service.
- • The role offers the opportunity to grow within a high-performing APAC Design organization, deepen expertise in enterprise SaaS design, influence foundational tools at scale, and contribute to a culture of craft, collaboration, and inclusive design practices.
Skills & Technologies
About Zendesk, Inc.
Zendesk, Inc. provides cloud-based customer service and engagement software that unifies support, sales, and customer communications. Its platform includes ticketing, messaging, knowledge bases, voice, AI bots, analytics, and workforce tools, integrating email, chat, social, phone, and self-service channels. Founded in 2007 and headquartered in San Francisco, the company serves over 100,000 paid customer accounts across industries worldwide, helping organizations improve customer satisfaction, agent productivity, and operational efficiency through scalable, open, and secure solutions.
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