Product Designer

📋 Description

• • Product Designer role at Zendesk’s Foundational & Core Platform team in Melbourne, responsible for shaping critical pillars of the Zendesk experience used by millions daily.
• • Day-to-day activities include creating elegant, intuitive, and scalable designs for core platform areas; translating technical requirements and complex workflows into simple user journeys; delivering high-fidelity designs, interactive prototypes, and detailed specs; collaborating with Product, Engineering, and Research to embed design thinking; applying research, journey mapping, and JTBD frameworks to solve real customer problems; and partnering with the Design Systems team to ensure consistency, accessibility, and quality.
• • Zendesk is a global leader in customer experience software, powering billions of conversations for well-known brands, with a mission to bring calm to the chaotic world of customer service.
• • The role offers the opportunity to grow within a high-performing APAC Design organization, deepen expertise in enterprise SaaS design, influence foundational tools at scale, and contribute to a culture of craft, collaboration, and inclusive design practices.