Product Support Engineer (6-month contract)

📋 Description

• • As a Product Support Engineer on a 6-month contract at Dialpad, you will partner with product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities across multiple applications, playing a critical role in ensuring the stability and quality of Dialpad’s AI-native communications platform.
• • Day to day, you will triage and resolve technical tickets, investigate complex integration-related bugs, own production issues, support feature deployments, develop documentation, diagnose technical issues using backend logs, lead incident management, generate reports for product improvement, and collaborate on internal tooling and monitoring systems to enhance support efficiency and customer experience.
• • Dialpad is an AI-native business communications platform serving over 70,000 global companies, including Uber, Asana, and NASDAQ, with a mission to unify calling, messaging, meetings, and contact center powered by real-time AI insights. The company is advancing its DAART initiative to lead the shift to Agentic AI, where intelligent agents automate workflows and accelerate revenue.
• • In this role, you will deepen your expertise in real-time communications, cloud platforms, and enterprise integrations while developing skills in incident response, technical documentation, cross-functional collaboration, and mentoring junior engineers—positioning you for growth in technical support or site reliability engineering within a high-impact, AI-driven environment.