Production Support Engineer II

📋 Description

• • As a Production Support Engineer II at Marqeta, you will serve as the first line of contact for customers, resolving complex technical issues and translating technical details into clear, user-friendly communication to ensure customer satisfaction and product usability.
• • Day to day, you will handle and escalate support tickets, perform root cause analysis, monitor production systems, collaborate with Engineering and Product teams on bug fixes and updates, and document trends to improve support processes and product reliability.
• • Marqeta is a leader in embedded finance, powering card issuing and real-time payment operations for major brands like Uber, Instacart, and Cash App, with a mission to drive equitable financial access through innovative technology.
• • In this role, you will deepen your expertise in Marqeta’s platform, develop strong cross-functional collaboration skills, gain exposure to production monitoring and incident response, and grow as a trusted technical advocate for both customers and internal teams.