Professional Services Consultant – UX Design Track

ContentSquare SAS

Job Overview

Location

Denver, Colorado

Job Type

Full-time

Full Job Description

📋 Description

• Join Contentsquare, a global leader in experience intelligence, and contribute to our mission of making digital journeys simpler and more impactful for our customers.
• As a Professional Services Consultant – UX Design Track, you will be at the forefront of transforming raw digital experience data into actionable, user-centered design improvements that drive significant business outcomes.
• This role is a unique blend of deep UX design expertise and end-to-end client engagement ownership, positioning you as a critical partner in our customers' success.
• You will be responsible for leading client engagements from inception to completion, ensuring our customers derive maximum value from the Contentsquare platform.
• Your primary focus will be to translate complex digital experience insights into tangible, user-friendly design enhancements that boost customer adoption, improve usability, and achieve key business objectives.
• Act as a trusted advisor to a diverse range of clients, from innovative startups to established enterprises, guiding them through the process of understanding and optimizing their digital customer journeys.
• You will meticulously diagnose user experience challenges by leveraging the powerful analytics capabilities of the Contentsquare platform.
• Develop and present strategic recommendations for UX improvements, grounded in data and best practices in user-centered design.
• Guide clients through the implementation of these recommendations, ensuring successful integration and adoption of new design strategies.
• Collaborate seamlessly with internal Contentsquare teams, including Data Analytics Consultants and Strategy Consultants, to deliver holistic and integrated solutions that address the multifaceted needs of our clients.
• This cross-functional collaboration is key to providing comprehensive insights and driving impactful change across the entire digital ecosystem of our clients.
• You will be instrumental in helping clients understand their users' behavior, pain points, and motivations within their digital interfaces.
• Utilize Contentsquare's advanced features to uncover opportunities for A/B testing, personalization, and feature enhancements that directly address identified user friction.
• Develop compelling narratives and visual presentations that clearly articulate findings, proposed solutions, and the anticipated business impact of UX design changes.
• Conduct workshops and training sessions for client teams to foster a deeper understanding of UX principles and the effective use of the Contentsquare platform for ongoing optimization.
• Stay abreast of the latest trends and innovations in UX design, digital analytics, and customer experience management to continuously enhance your expertise and the value you bring to clients.
• Contribute to the growth and evolution of the Professional Services team by sharing best practices, developing reusable assets, and mentoring junior team members.
• Champion the voice of the customer within client organizations, advocating for user-centricity in all digital product development and strategy decisions.
• Measure and report on the success of implemented UX initiatives, demonstrating ROI and identifying further opportunities for optimization.
• You will be empowered to take ownership of projects, manage your time effectively, and build strong, lasting relationships with key stakeholders at client organizations.
• This role offers a dynamic and challenging environment where you can apply your passion for UX design to solve real-world business problems and make a tangible difference in how people interact with digital products.
• Become an expert in the Contentsquare platform, understanding its full capabilities and how to best leverage them to address diverse client needs.
• Contribute to the development of our Professional Services offerings, helping to shape the future of how we deliver value to our customers.
• You will be a key player in ensuring our clients achieve their digital transformation goals through superior user experiences.
• Embrace a culture of continuous learning and improvement, both personally and within the team.
• This is an opportunity to work with cutting-edge technology and a talented team dedicated to revolutionizing digital customer experiences.
• You will play a pivotal role in driving customer satisfaction and loyalty by ensuring their digital platforms are intuitive, engaging, and effective.
• Help clients navigate the complexities of the digital landscape by providing clear, data-driven UX guidance.
• Your work will directly impact the usability and effectiveness of digital products used by millions of end-users.
• Be a proactive problem-solver, identifying potential issues before they arise and developing preemptive solutions.
• Foster a collaborative spirit, working effectively with sales, customer success, and product teams to ensure a seamless client experience.
• This role requires a strategic mindset, a creative approach to problem-solving, and a deep understanding of user behavior and design principles.
• You will be a key contributor to Contentsquare's reputation as a trusted partner in digital experience optimization.
• Drive adoption of Contentsquare's best practices and methodologies within client organizations.
• Ultimately, your success will be measured by the tangible improvements in user experience and business metrics achieved by our clients.

🎯 Requirements

• Proven experience in UX design, with a strong portfolio showcasing user-centered design solutions and a deep understanding of UX principles and methodologies.
• Experience in a client-facing consulting or professional services role, demonstrating the ability to manage client relationships and deliver projects end-to-end.
• Proficiency in using UX design tools (e.g., Figma, Sketch, Adobe XD) and a strong understanding of user research techniques, usability testing, and information architecture.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly and persuasively to both technical and non-technical audiences.
• Bachelor's degree in Design, Human-Computer Interaction, Psychology, Computer Science, or a related field, or equivalent practical experience.
• Familiarity with digital analytics platforms and the ability to interpret data to inform design decisions is a significant plus.

🏖️ Benefits

• Competitive salary and performance-based bonus opportunities.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and company holidays.
• Opportunities for professional development, training, and career advancement within a rapidly growing global company.
• A dynamic and collaborative work environment with a strong emphasis on teamwork and innovation.
• Access to cutting-edge technology and tools to excel in your role.

Skills & Technologies

Design

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ContentSquare SAS

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About ContentSquare SAS

ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.

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