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Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
October 7, 2025
Full Job Description
đź“‹ Description
- • Join NiCE as a Professional Services Engineer and become the technical catalyst who turns ambitious customer visions into rock-solid, production-ready realities. You will own the end-to-end delivery of our cutting-edge observability, automation, and cloud-management solutions for Fortune 1000 enterprises and fast-growing scale-ups across the globe.
- • Own the full project lifecycle—from discovery workshops and architecture design to hands-on implementation, data migration, performance tuning, and go-live cut-over—ensuring every deployment exceeds customer KPIs and NiCE’s own “zero-surprises” standard.
- • Translate complex business requirements into elegant technical blueprints: map service dependencies, model event flows, design high-availability topologies, and craft run-books that empower customer teams long after you leave the site.
- • Become the customer’s trusted advisor and NiCE’s technical champion in one. You will run white-board sessions with VPs of Ops, pair-program with SRE squads, and present ROI dashboards to C-suite stakeholders, always translating technical depth into business impact.
- • Configure and extend our flagship products (NiCE ITOM, NiCE Automation, and NiCE Cloud Intelligence) via REST APIs, Python/Go hooks, Ansible playbooks, and low-code workflow builders. You will write infrastructure-as-code modules, craft custom monitoring packs, and integrate with ServiceNow, AWS, Azure, GCP, Kubernetes, and CI/CD toolchains.
- • Lead data-driven optimization sprints: analyze millions of telemetry points, identify bottlenecks, and implement tuning that slashes MTTR by 40 % or reduces cloud spend by six figures—then package those wins into reusable accelerators for the global PS team.
- • Deliver immersive enablement programs—design labs, record micro-learning videos, and run war-room simulations—so customer engineers can confidently own day-2 operations and expand the platform without billable hand-holding.
- • Champion the “NiCE Way” of remote delivery excellence: run agile ceremonies in Slack, maintain crisp Confluence pages, automate status reports, and ensure every hand-off artifact is audit-ready and customer-sharable.
- • Act as the voice of the field inside Product and Engineering. You will file enhancement requests, reproduce edge-case bugs, and beta-test new features on real customer data, directly influencing the roadmap that 3,000+ organizations depend on.
- • Travel up to 25 % (post-pandemic) for high-stakes kick-offs or executive briefings; the rest of the time you are free to work from your home office, a beach cabana, or any timezone that overlaps four hours with Central Europe.
- • Mentor junior consultants and partner-systems integrators, turning tribal knowledge into repeatable playbooks that scale NiCE’s impact far beyond any single engagement.
- • Celebrate wins loudly: every successful go-live earns you a shout-out in our global Slack, a custom emoji, and points toward the annual “PS Legend” award that comes with an extra week of paid vacation and a €5 k adventure grant.
🎯 Requirements
- • 5+ years hands-on experience designing, deploying, and optimizing enterprise monitoring, observability, or IT automation platforms such as ServiceNow, Dynatrace, AppDynamics, Ansible, Puppet, or similar.
- • Deep proficiency in at least one major cloud (AWS, Azure, or GCP) including IAM, networking, serverless, and cost-optimization patterns; Kubernetes and Terraform experience strongly preferred.
- • Proven ability to write clean, maintainable code in Python, Go, or Bash and to consume/author RESTful APIs; Git-based collaboration is second nature.
- • Demonstrated track record of leading complex customer engagements from scoping through go-live, ideally in a billable consulting or professional-services environment.
- • Nice-to-have: relevant certifications (AWS SA Pro, CKA, ITIL4, ServiceNow CIS) and experience with ITIL, DevOps, SRE, or agile-at-scale frameworks.
🏖️ Benefits
- • Fully remote-first culture with a €2,000 home-office setup stipend and annual €500 “recharge” allowance for co-working or ergonomic upgrades.
- • 30 days paid vacation plus local public holidays and a quarterly “No-Meeting Friday” to guarantee long weekends for exploration or family time.
- • Comprehensive private health, dental, and vision coverage for you and your dependents, plus a €1,000 annual wellness bonus that can be spent on gym memberships, therapy apps, or ski passes.
- • Stock-option plan with a four-year vest and a 10 % discount on the strike price for early joiners, aligning your upside with NiCE’s global growth trajectory.
- • €2,500 annual professional-development budget for conferences, certifications, or advanced degrees, plus paid time off to study and sit exams.
Skills & Technologies
Remote
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
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