Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • As a Provider Success Manager at Regard, Inc., you will be instrumental in ensuring our healthcare provider clients achieve maximum value from our innovative AI-powered Proactive Documentation platform. This pivotal role centers on owning the end-to-end education process and nurturing strong, lasting relationships with assigned client organizations throughout their contract lifecycle. You will be the primary point of contact, guiding providers through successful adoption and ongoing utilization of our cutting-edge technology.
- • Your core responsibilities will involve meticulous planning and execution of educational initiatives. This includes scheduling and conducting comprehensive education sessions, performing "shadow" sessions to observe real-world application, and facilitating insightful debrief sessions to gather feedback and address challenges. The goal is to empower clinicians with the knowledge and skills necessary to leverage Regard's capabilities effectively, thereby enhancing patient care and operational efficiency.
- • A significant aspect of this role is the proactive cultivation of relationships with individual clinicians. By building rapport and understanding their unique workflows and needs, you will foster trust and encourage enthusiastic adoption of the platform. This direct engagement allows you to identify potential barriers to adoption early on and to develop tailored strategies to overcome them.
- • You will act as a crucial liaison, identifying and escalating any impediments to successful adoption that arise within client organizations. This requires keen observation, active listening, and effective communication with both the providers and internal Regard teams to ensure timely resolution of issues and a seamless user experience.
- • Furthermore, you will be tasked with recommending strategic improvements to our onboarding processes, clinician communication strategies, and user feedback mechanisms. Your insights will directly contribute to refining how we introduce and support our clients, ensuring continuous enhancement of the Regard experience.
- • Beyond direct client-facing duties, this role offers a unique opportunity to shape the future of the Provider Success team. You will actively contribute to enhancing team operations by identifying inefficiencies, piloting innovative new approaches, and taking ownership of or actively supporting internal process improvement initiatives. Your efforts will be key in scaling the quality of our education and driving widespread clinician adoption across our client base.
- • This position reports directly to the Director of Provider Success, providing a clear line of communication and strategic alignment. You will collaborate extensively with cross-functional teams, including Customer Experience, Sales, Marketing, Product, and Engineering. This collaborative environment ensures a holistic approach to client success and allows for the seamless integration of provider feedback into product development and service delivery.
- • The ideal candidate will be based in a major metropolitan area within the Pacific or Mountain Time Zones, ideally within a one-hour drive of a major airport, facilitating the extensive travel required for this role. This position demands a commitment to being on-site with clients approximately 75% of the time, underscoring the importance of strong relationship-building and hands-on support.
- • Regard's mission is to democratize world-class healthcare through AI. Our Proactive Documentation platform revolutionizes care delivery by analyzing all patient data in the EHR to recommend diagnoses and surface clinical evidence, drafting notes before physician encounters. This approach ensures documentation accuracy at the point of care, improving quality, reducing physician burnout, and boosting hospital finances. We are a mission-driven company tackling challenges in one of the world's largest and most complex industries, partnering with leading health systems to drive meaningful change. Joining Regard means being part of a team that values innovation, collaboration, and making a tangible impact on healthcare.
🎯 Requirements
- • Proven experience in a client-facing role, such as account management, customer success, or training, preferably within the healthcare or technology sectors.
- • Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and influence stakeholders at all levels, from individual clinicians to organizational leadership.
- • Strong organizational and project management skills, with the ability to manage multiple client relationships and competing priorities effectively.
- • Ability to travel up to 75% of the time, with flexibility for last-minute changes and a willingness to be on-site with clients.
- • Bachelor's degree in a relevant field (e.g., Healthcare Administration, Business, Communications) or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and equity package.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and career advancement within a rapidly growing company.
- • The chance to make a significant impact on the future of healthcare technology and patient care.
Skills & Technologies
Remote
About Regard, Inc.
Regard is a health-tech company that provides AI-powered software for hospitals to automatically analyze clinical data, identify diagnoses that may have been missed, and support accurate billing. The platform integrates with electronic health-record systems to surface relevant evidence and suggest appropriate ICD-10 codes, aiming to reduce missed revenue, improve quality metrics, and enhance patient safety through earlier detection of critical conditions.
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