Job Overview
Location
Support Center - Irving, TX
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Sr Manager, Ecommerce Experience and Content at Kay Jewelers (Signet Jewelers Limited) is responsible for driving measurable improvements in onsite performance, with a primary focus on conversion rate, customer engagement, and revenue growth. This role leads the strategy and execution of core onsite experiences across navigation, PLP, PDP, and content, internal search, leveraging data, testing, and customer insights to continuously optimize the digital journey.
- • Day to day, the person will lead the end-to-end digital site experience across Kay and Kay Outlet, own the execution of onsite brand strategy, define and execute a data-driven optimization roadmap, optimize core experiences including navigation, PLP, PDP, landing pages and internal search, identify friction points across the customer journey, partner with Marketing and Product/Engineering teams, oversee content strategy, guide internal linking and content structure, lead and develop a team (manager + 2 specialists), foster a culture of data-driven decision-making, improve team processes, leverage tools like Adobe Analytics and Content Square, track and report on KPIs, partner with analytics teams to develop dashboards, translate insights into action plans, lead the A/B testing roadmap, develop test hypotheses, and monitor industry trends and competitor experiences.
- • Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands including Kay Jewelers, Zales, Jared, and others. The company is a people-first organization committed to diversity, inclusion, equity, and empowering team members while inspiring love through customer experiences and community engagement.
- • In this role, the person can learn and achieve mastery in ecommerce optimization, data-driven decision-making, cross-functional leadership, A/B testing strategy, content and SEO alignment, and team development. They will have the opportunity to directly impact revenue and customer experience at scale while growing into a senior digital leadership role within a major global retailer.
🎯 Requirements
- • Bachelor’s degree in marketing, business/Ecommerce, merchandising, or analytics
- • 5+ years of eCommerce/Digital experience
- • Proven track record of driving conversion and revenue growth through site optimizations
- • Strong analytical skills with experience using Adobe or Google analytics
- • Ability to translate data into actionable insights and business impact
- • Experience working cross-functionally with Merchandising, Marketing/Creative and Product/IT teams
- • Experience with tools like Jira, Excel, Site CMS, Hybris, Figma, Content Square
🏖️ Benefits
- • Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans
- • 401(k) with Company Match – Generous retirement savings plan with company matching after one year
- • Generous Time Off – Robust PTO package plus company holidays
- • Diversity, Equity & Inclusion Programs – Culture that celebrates diverse perspectives and fosters belonging
- • Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning
- • Exclusive Perks – Wellness programs, employee discounts, and additional benefits
Skills & Technologies
About Signet Jewelers Limited
Signet Jewelers Limited is the world's largest retailer of diamond jewelry, operating approximately 2,800 stores under banners including Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and JamesAllen.com. Headquartered in Akron, Ohio, the company sells engagement rings, fashion jewelry, watches and related services across the United States, United Kingdom and Canada through physical stores and e-commerce platforms. Signet manages a vertically integrated supply chain, offers financing and repair services, and focuses on bridal and anniversary segments while expanding its digital capabilities and lab-grown diamond offerings.
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