Job Overview
Location
USA
Job Type
Full-time
Category
Account Manager
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • Join AgileBits Inc., the company behind 1Password, a rapidly growing leader in cybersecurity, as a Renewals Specialist for our commercial sector. We are experiencing unprecedented growth, having surpassed $400M in ARR and consistently recognized on the Forbes Cloud 100. This is an exciting opportunity to contribute to a mission-driven company that prioritizes security, productivity, and a human-centric approach to technology.
- • As a Renewals Specialist, you will play a pivotal role in managing the end-to-end renewal process for our valued customers, ensuring high retention rates and fostering enduring client relationships. You will be instrumental in safeguarding and expanding our Annual Recurring Revenue (ARR) by proactively engaging with clients, understanding their evolving needs, and facilitating seamless contract renewals.
- • Your primary responsibility will be to meticulously manage the renewal pipeline, identifying at-risk accounts and implementing effective strategies to mitigate churn and contraction. This includes proactively addressing potential issues, offering tailored solutions, and strategically managing discount structures to maintain revenue integrity while ensuring customer satisfaction.
- • You will be the primary point of contact for customers approaching their contract expiration. This involves initiating proactive outreach, conducting thorough business reviews, understanding their current usage and future requirements, and guiding them through the renewal options available. Your goal is to ensure a smooth, positive, and value-driven renewal experience.
- • Building and maintaining strong, long-term relationships with our diverse client base is crucial. You will leverage your exceptional communication and interpersonal skills to understand customer challenges, identify opportunities for upselling or cross-selling additional 1Password solutions, and act as a trusted advisor, reinforcing the value proposition of our security software.
- • This role demands a keen analytical mindset. You will be responsible for analyzing renewal metrics, identifying trends, and generating reports to inform strategic decision-making. This includes evaluating license utilization, assessing true-up requirements, and providing insights that drive improvements in our renewal processes and customer retention strategies.
- • Collaboration is key to success. You will work closely with cross-functional teams, including Sales, Customer Success, and Product Development. By sharing customer insights and feedback, you will contribute to enhancing our product offerings and ensuring a cohesive customer journey from initial sale through ongoing renewal and expansion.
- • You will be tasked with educating clients on the full value of 1Password's security solutions, including highlighting new features, updates, and best practices. This proactive engagement helps customers maximize their investment and reinforces their commitment to renewing their subscription.
- • Ensuring the accuracy and compliance of all renewal agreements is paramount. You will be responsible for meticulous documentation, adhering to company policies and procedures, and maintaining the integrity of our contractual records.
- • You will serve as a vital feedback loop, gathering qualitative and quantitative customer insights to inform product roadmaps, improve service delivery, and ultimately enhance overall customer satisfaction and loyalty. Your input will directly contribute to shaping the future of 1Password's offerings.
- • This position offers a unique opportunity to contribute to a company that is at the forefront of cybersecurity innovation, protecting millions of users and businesses worldwide. You will be part of a dynamic, fast-paced environment that values curiosity, drive, and a commitment to excellence.
- • The ideal candidate possesses a strong understanding of SaaS business models and recurring revenue principles, coupled with a proven track record in renewals, account management, or customer success within the technology sector. You thrive in a remote-first environment and are adept at managing your workload independently while also contributing effectively as part of a global team.
- • Embrace the opportunity to work with cutting-edge technology and contribute to a company culture that champions collaboration, transparency, and continuous improvement. We are looking for individuals who are eager to tackle complex challenges, seek feedback for growth, and are driven to make a significant impact.
🎯 Requirements
- • Minimum of 2 years of experience in renewals, account management, or customer success within a software or technology company, with a strong understanding of SaaS business models and recurring revenue.
- • Proficiency with CRM and customer success platforms such as Salesforce and Gainsight, or similar tools, for managing customer interactions and tracking renewal progress.
- • Excellent communication, negotiation, and interpersonal skills, with a demonstrated ability to build rapport and maintain strong relationships with a diverse customer base.
- • Strong analytical skills with the ability to interpret data, identify trends in renewal metrics, and make data-driven decisions to optimize retention strategies.
- • Proven ability to work independently in a remote setting, manage a pipeline effectively, and collaborate seamlessly with cross-functional teams in a fast-paced environment.
🏖️ Benefits
- • Competitive base salary with commission eligibility, reflecting your experience and contribution.
- • Comprehensive health, dental, and vision benefits packages.
- • Generous Paid Time Off (PTO) policy to support work-life balance.
- • Equity grants (RSUs) for eligible employees, offering a stake in the company's success.
- • Retirement savings plan with company matching (401k in the US, RRSP in Canada).
- • Free 1Password account for personal use, ensuring your own digital security.
- • Opportunities for professional growth and development within a rapidly expanding organization.
Skills & Technologies
Go
Remote
About AgileBits Inc.
AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.
