Job Overview
Location
United States Work at Home
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Compile, analyze, and distribute risk analysis reviews for group accounts and ported member populations to identify financial and operational exposure
- • Perform quality reviews of audits completed by billing analysts to ensure accuracy, completeness, and adherence to established standards
- • Create, maintain, and enhance reporting systems to monitor risk trends, process gaps, audit outcomes, and potential financial exposures
- • Partner with supervisors and cross-functional teams including reporting, inventory, and project teams to understand risks and execute mitigation plans
- • Represent client-facing functions on calls to communicate risks or barriers related to account management or client structure
- • Provide feedback, coaching, and guidance to billing analysts based on audit findings and observed risk patterns
- • Support client teams in meeting or exceeding key performance metrics through operational oversight and risk mitigation
- • Identify and drive process improvement opportunities in collaboration with peers, supervisors, and matrix partners
- • Oversee and coordinate all sales compensation-related tasks to ensure accuracy, timeliness, and compliance
- • Assist with team support activities and operational tasks to ensure coverage, continuity, and operational stability
- • Maintain and enhance Standard Operating Procedures (SOPs) to standardize billing and revenue risk processes
- • Work within a dynamic environment requiring adaptability to evolving business needs, shifting priorities, and changing regulatory expectations
- • Ensure compliance with internal controls and operational standards across billing and revenue operations
- • Operate within a schedule of 8:30 AM–5:00 PM EST, with flexibility to extend hours during peak periods between 7:00 AM–6:00 PM
- • Utilize advanced Microsoft Excel, Word, SharePoint, PowerPoint, and Outlook for complex data analysis, reporting, and process optimization
- • Collaborate effectively with offshore or third-party operational support teams as needed to ensure seamless workflow and risk oversight
- • Contribute to cross-functional initiatives aimed at improving revenue integrity, billing accuracy, and operational efficiency
🎯 Requirements
- • High school diploma or GED required; associate or bachelor’s degree preferred
- • 2+ years of experience in revenue management, billing operations, financial operations, or a related field
- • Advanced proficiency in Microsoft Excel, Word, SharePoint, PowerPoint, and Outlook for data analysis, reporting, and process optimization
- • Strong business acumen with ability to manage multiple priorities in a fast-paced environment
- • Ability to develop and document clear, effective process flows and Standard Operating Procedures (SOPs)
- • Strong interpersonal and influencing skills with ability to provide direction, identify barriers, and escalate issues appropriately
- • Ability to support operations between 7:00 AM–6:00 PM EST with flexibility for extended hours during peak periods
🏖️ Benefits
- • Annual bonus plan eligibility
- • Medical, vision, dental, and well-being/behavioral health programs starting on day one
- • 401(k) retirement plan
- • Company-paid life insurance
- • Tuition reimbursement
- • Minimum of 18 days of paid time off per year plus paid holidays
Skills & Technologies
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About The Cigna Group
The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.
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