Revenue Operations Specialist

📋 Description

• • As a Revenue Operations Specialist at Tinuiti, you will play a pivotal role in ensuring the seamless scaling of our sales and marketing technology infrastructure, directly contributing to the company's growth and efficiency. This position is crucial for maintaining the integrity and effectiveness of our commercial operations, supporting revenue-generating initiatives through meticulous data management and technological solutions.
• • In this dynamic role, you will be instrumental in diagnosing and resolving technological challenges faced by our commercial teams, leveraging your expertise to implement robust solutions. A core responsibility will be the diligent maintenance of data integrity within Salesforce, focusing on Accounts and Leads, ensuring that our CRM data is accurate, up-to-date, and reliable for strategic decision-making. You will also be actively involved in cross-departmental projects, collaborating with various teams to enhance processes and support initiatives aimed at driving revenue growth. This includes supporting the integration of new tools and technologies into our existing sales and marketing tech stack, ensuring they align with our strategic objectives and operational needs. You will be tasked with building and maintaining meaningful, recurring standard reports and dashboards in an efficient and user-friendly manner, responding to both pre-defined business requests and ad-hoc needs for critical insights. A significant part of your day-to-day will involve general oversight of data hygiene and accuracy across all relevant platforms, proactively identifying and addressing any discrepancies or issues. Furthermore, you will proactively identify and pursue system enhancements across key platforms such as Salesforce, Account Engagement, Gong, and CPQ, aiming to optimize performance and user experience. You will manage incoming support requests related to operational and user experience enhancements within Salesforce and its associated platforms, ensuring timely and effective resolution. Collaboration with global sales and marketing stakeholders will be essential to gather requirements, define best practices, and ensure alignment on CRM usage and strategy. You will also be responsible for documenting, communicating, and training users on operational CRM processes, fostering a culture of best practice adoption. A key task will involve de-duplicating Salesforce data tables, including Leads, Contacts, and Accounts, to maintain a clean and efficient database. Finally, you will identify challenges that require the implementation of Salesforce workflows and collaborate closely with developers to deliver effective solutions.
• • Tinuiti is the largest independent full-funnel marketing agency in the U.S., managing $4 billion in digital media and employing over 1,200 professionals. We are built for marketers who prioritize growth and accountability, integrating media and measurement to eliminate waste and amplify success. Our proprietary technology, Bliss Point by Tinuiti, provides critical insights into growth and waste, guiding strategic decisions. You will be joining a team that values innovation, collaboration, and a commitment to delivering measurable results with brutal simplicity: 'Love Growth. Hate Waste.'
• • This role offers an exceptional opportunity to gain exposure to innovative, high-performing demand generation strategies and to directly support the measurement of sales and marketing performance. You will develop a deep understanding of the role and diverse applications of B2B technology within a leading marketing agency. Furthermore, you will acquire valuable experience working alongside and supporting a highly productive and rapidly growing sales function, contributing to your professional development and career advancement in the revenue operations space.
• • The ideal candidate will demonstrate acute attention to detail and relish the opportunity to deep dive into workflow or data challenges, finding unique solutions to complex problems. This role is perfect for individuals who are proactive, extremely organized, and self-starting, possessing a genuine interest in unlocking new insights through data analysis and a desire to work collaboratively within a small, close-knit team. Your mastery of time management and excellent written and spoken communication skills will be vital in navigating the complexities of this role and effectively interacting with stakeholders across the organization. Your undergraduate college degree and 1-2 years of experience in a sales enablement/operations role, coupled with 1-2 years of Salesforce experience, will provide a strong foundation for success. Basic knowledge of Microsoft and Google Drive suite of tools is also expected, enabling you to effectively utilize our standard productivity software.