RevOps Business Analyst - Remote

PayNearMe, Inc.

Job Overview

Location

Santa Clara

Job Type

Full-time

Full Job Description

📋 Description

• Drive the strategic roadmap for Revenue Operations technology by partnering with Sales, Marketing, Finance, and Client Success leaders to surface pain-points, quantify impact, and prioritize automation initiatives that unlock scalable growth.
• Own end-to-end business process analysis: map current-state workflows, identify bottlenecks, gather quantitative and qualitative data, and craft future-state designs that reduce manual effort, shorten sales cycles, and improve forecast accuracy.
• Translate complex business requirements into crisp user stories, acceptance criteria, and technical specifications that engineering and admin teams can execute against—ensuring every feature delivers measurable value to revenue-generating teams.
• Lead rigorous vendor evaluations for third-party tools (CPQ, billing, marketing automation, customer-success platforms, data enrichment, etc.); build scorecards, run proofs-of-concept, negotiate commercials, and present findings to executive stakeholders with clear ROI projections.
• Architect and manage seamless integrations between Salesforce and the broader RevOps stack; design data flows, field mappings, and error-handling logic that maintain data integrity while enabling real-time visibility across the customer lifecycle.
• Spearhead change management for every system rollout: craft test plans, coordinate UAT, develop role-based training materials, and create adoption dashboards that track usage and highlight areas for reinforcement within 30-60-90-day windows.
• Build and maintain a living library of process documentation, data dictionaries, and system architecture diagrams that empower new hires and cross-functional partners to self-serve information and reduce tribal knowledge.
• Continuously monitor system performance and user feedback; triage issues, prioritize enhancements, and deliver iterative improvements that keep pace with evolving GTM strategies and compliance requirements.
• Serve as the go-to subject-matter expert for RevOps best practices—staying ahead of Salesforce releases, industry benchmarks, and emerging AI/automation trends—then socialize insights through lunch-and-learns and quarterly business reviews.
• Influence executive decision-making by packaging insights into compelling business cases: quantify cost savings, revenue uplift, and risk mitigation to secure budget and executive sponsorship for high-impact initiatives.
• Foster a culture of experimentation by designing A/B tests within marketing automation and CPQ environments, analyzing results, and scaling winning tactics across global teams.
• Champion data governance and hygiene standards; partner with BI teams to define key revenue metrics, validate dashboards, and ensure single-source-of-truth reporting that powers accurate board-level forecasting.
• Mentor junior analysts and admins, providing coaching on requirements gathering, documentation standards, and stakeholder communication to elevate overall RevOps maturity.
• Collaborate closely with Finance to align billing-system configurations with revenue-recognition policies, ensuring ASC 606 compliance and smooth month-end close processes.
• Own post-implementation success metrics: track adoption, measure cycle-time reductions, and report back to leadership on realized ROI within 6-12 months of go-live.

🎯 Requirements

• 5+ years of hands-on experience as a Business Analyst or Systems Analyst within a SaaS Revenue Operations environment.
• Deep expertise in Salesforce configuration, data modeling, and integration patterns (REST, SOAP, middleware such as MuleSoft or Workato).
• Proven track record of evaluating, selecting, and implementing third-party RevOps tools (CPQ, marketing automation, customer-success platforms, billing systems).
• Strong analytical skills with proficiency in SQL, Excel, and BI tools (Tableau, Looker, or similar) to translate data into actionable insights.
• Excellent stakeholder-management and storytelling abilities—comfortable presenting findings to C-suite and translating technical jargon into business value.

🏖️ Benefits

• Fully remote-first culture with flexible working hours and annual home-office stipend.
• Comprehensive health, dental, vision, and mental-wellness coverage for you and dependents—100% company-paid premiums.
• Annual professional-development budget ($3,000) plus paid certifications for Salesforce, CPQ, and other RevOps platforms.
• Generous PTO policy (20+ days), quarterly recharge weeks, and a sabbatical program after four years of service.

Skills & Technologies

Onsite

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PayNearMe, Inc.

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About PayNearMe, Inc.

PayNearMe operates a cash payment network allowing consumers without traditional banking to pay bills, rent, and loan installments at participating retail locations. The system converts cash into electronic payments for businesses in lending, property management, auto finance, and utilities. Users receive a barcode or payment code to complete transactions at 7-Eleven, CVS, Family Dollar, and other chains. Merchants gain guaranteed electronic settlement and compliance tracking. Founded in 2009 and headquartered in Santa Clara, California, the company serves lenders, property managers, and government agencies needing inclusive payment options across the United States.

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