Sales Manager - Inbound

Anyvan Inc.

Job Overview

Location

Cape Town

Job Type

Full-time

Full Job Description

📋 Description

• Own the conversion rates, revenue, and attach rates of a high-volume inbound sales team, ensuring quality standards are never compromised.
• Run daily huddles, set the daily plan, and manage the lead queue to enforce strict “speed-to-lead” standards.
• Coach agents live on the floor—review calls, conduct skills clinics, and demonstrate best practices by jumping on live calls to show how to convert “just browsing” leads into closed deals.
• Develop and elevate Team Leaders by coaching them to become effective coaches themselves, ensuring team standards persist even in your absence.
• Monitor live dashboards to identify real-time bottlenecks in speed-to-answer, talk time, or drop-off points, and pivot team focus immediately to correct performance issues.
• Maintain brand integrity by ensuring only the right jobs are booked—not just any job—by teaching agents to sell value, not price.
• Lead with a “player-coach” mentality: consistently outsell your top agents and prove techniques firsthand rather than relying on theory or delegation.
• Implement a repeatable system for call reviews, roleplays, and feedback sessions that build lasting capability, not just temporary fixes.
• Foster a “high care / high challenge” culture: build deep trust with your team while holding them accountable with candid, early, and frequent feedback.
• Operate with full ownership—do not wait for direction; identify problems in the queue or revenue trends and fix them autonomously.
• Understand the psychology of B2C inbound leads, including urgency, emotional triggers, and the “now or never” window, and train agents to become value builders, not order takers.
• Maintain a floor-first approach: management happens on the sales floor, not in meetings; you are present, engaged, and actively shaping daily performance.
• Drive team performance through data literacy: interpret live metrics without needing a data analyst and translate insights into actionable team adjustments.
• Lead a multi-layered team structure, managing both frontline agents and team leaders, ensuring consistent coaching standards across all levels.
• Uphold a culture of candor and accountability: avoid “nice manager” behaviors; address underperformance directly and support improvement with clarity and urgency.
• Set the tempo for the entire team with energy, pace, and ownership, creating a high-performance environment that thrives in ambiguity and rapid change.
• Protect and enhance the AnyVan brand by ensuring every customer interaction reflects professionalism, value, and efficiency.

🎯 Requirements

• Proven track record of leading high-performing B2C phone-based sales teams
• Floor-first mentality with hands-on experience in live coaching and call intervention
• Demonstrated ability to outsell top agents and serve as a player-coach
• Experience coaching and developing team leaders to sustain performance standards
• Fluency in interpreting live sales data to drive real-time team adjustments
• Experience managing high-volume inbound sales environments with strict conversion targets

🏖️ Benefits

• Competitive salary with uncapped commission
• 20 days annual leave
• ZAR1000 monthly contribution toward health cover with Momentum/Discovery
• 5% company contribution to your future savings (matched by you)
• Free parking or transport home after 7pm
• Daily in-house barista coffee and free breakfast
• Weekly socials, team rewards, and trips (e.g., past rewards included trips to the Alps)
• Career growth within a disruptive technology leader

Skills & Technologies

SSL

Onsite

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Anyvan Inc.

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About Anyvan Inc.

Anyvan is a technology company that operates an online marketplace connecting individuals and businesses with transport providers for moving goods. Their platform facilitates the booking of various transportation services, including furniture moving, equipment transport, and general freight. By leveraging technology, Anyvan aims to streamline the logistics process, offering competitive pricing and efficient delivery solutions. They serve a diverse customer base, from individuals relocating to businesses requiring specialized shipping. The company focuses on providing a user-friendly experience for both customers seeking transport and carriers looking for loads, thereby optimizing the transportation supply chain.

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