Sales Specialist - Account Growth (Dubai)

Fresha.com Ltd

Job Overview

Location

Indiana, USA

Job Type

Full-time

Full Job Description

📋 Description

• Join Fresha, the world's leading marketplace platform for beauty and wellness, and play a pivotal role in driving account growth and maximizing partner success in the vibrant Dubai market.
• As a Sales Specialist - Account Growth, you will be instrumental in empowering our venue partners to fully leverage the extensive marketing and distribution capabilities offered by the Fresha marketplace.
• This is a unique opportunity to contribute to a rapidly expanding global company with a significant presence in the beauty and wellness industry, working from our Dubai office.
• You will report directly to the Regional Manager GCC, collaborating closely with a dynamic commercial team to achieve ambitious growth targets.
• Your primary focus will be on nurturing and expanding existing client relationships, identifying opportunities for upselling and cross-selling Fresha's comprehensive suite of business management and financial technology solutions.
• You will act as a trusted advisor to our venue partners, providing strategic guidance on how to best utilize Fresha's features to enhance their online visibility, attract new customers, and optimize their operational efficiency.
• This role demands a proactive and results-oriented individual who thrives in a fast-paced, evolving environment and enjoys the autonomy to shape their own success.
• You will be responsible for understanding the unique needs and challenges of each partner business, tailoring solutions and strategies to drive their growth and ensure their long-term satisfaction with the Fresha platform.
• Key responsibilities include conducting regular performance reviews with partners, analyzing their booking data and marketplace engagement, and presenting actionable insights and recommendations.
• You will proactively identify and pursue opportunities to deepen partner engagement, encouraging the adoption of advanced features such as marketing automation, loyalty programs, and inventory management.
• A significant part of your role will involve educating partners on new product developments and industry best practices, ensuring they remain at the forefront of digital transformation in the beauty and wellness sector.
• You will be expected to build strong, lasting relationships with key stakeholders within partner businesses, from salon owners and managers to individual practitioners.
• Your success will be measured by your ability to drive revenue growth within your assigned account portfolio, increase partner retention rates, and enhance overall partner satisfaction.
• You will contribute to the development and refinement of account management strategies, sharing best practices and insights with the wider commercial team.
• This role offers the chance to work with a diverse range of businesses, from small independent salons to larger wellness centers, each with its own unique growth trajectory.
• You will be a key advocate for our partners, ensuring their voice is heard and their feedback is incorporated into Fresha's product development roadmap.
• By fostering strong partnerships, you will directly contribute to Fresha's mission of empowering beauty and wellness professionals worldwide.
• You will be adept at navigating complex client needs and providing innovative solutions that drive tangible business outcomes.
• This position requires a deep understanding of the beauty and wellness industry landscape in Dubai and the ability to translate market trends into actionable strategies for our partners.
• You will be a self-starter, capable of managing your time effectively and prioritizing tasks to meet deadlines and achieve targets in a remote or hybrid work setting.
• The ideal candidate will possess excellent communication and presentation skills, enabling them to articulate the value proposition of Fresha clearly and persuasively to a variety of audiences.
• You will be comfortable using CRM software and other sales enablement tools to manage your pipeline, track progress, and report on key performance indicators.
• This role is perfect for someone who is passionate about sales, client success, and making a real impact in a rapidly growing tech company.
• Embrace the challenge of a dynamic market and contribute to Fresha's continued success in the GCC region.

🎯 Requirements

• Proven experience in account management, sales, or a client-facing role within the SaaS or technology sector, preferably with a focus on B2B sales.
• Demonstrated success in driving revenue growth, managing a portfolio of clients, and achieving sales targets.
• Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong understanding of sales processes, CRM software, and sales enablement tools.
• Ability to work independently, manage time effectively, and thrive in a fast-paced, results-oriented environment.
• Fluency in English is essential; proficiency in Arabic is a significant advantage.

🏖️ Benefits

• Competitive salary and commission structure.
• Opportunity to work with a leading global tech company in the beauty and wellness industry.
• Comprehensive health insurance coverage.
• Generous paid time off and public holidays.
• Professional development and training opportunities.
• Dynamic and collaborative work environment with a focus on innovation and growth.

Skills & Technologies

Onsite

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Fresha.com Ltd

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About Fresha.com Ltd

Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.

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