Salesforce Business Analyst - Marketing Cloud

Thunder

Job Overview

Location

Remote US

Job Type

Full-time

Full Job Description

📋 Description

• Are you a seasoned Salesforce expert with a passion for driving impactful marketing strategies within the Federal sector? Thunder is seeking a highly skilled and motivated Salesforce Business Analyst specializing in Marketing Cloud to join our dynamic, remote-first team. This is a contingent role, contingent upon a successful bid award, offering a unique opportunity to contribute to critical government initiatives.
• In this pivotal role, you will serve as the crucial link between complex federal mission requirements and the technical execution of Salesforce solutions. You will collaborate closely with our Federal Solution Architect, translating high-level objectives into actionable plans and ensuring that our Salesforce implementations not only meet but exceed stringent federal security and compliance standards. Your expertise will be instrumental in shaping best-in-class outcomes for our government clients.
• Your primary responsibilities will involve leading the meticulous elicitation of requirements from cleared federal stakeholders. This includes conducting in-depth discovery workshops, where you will expertly gather mission-critical needs and translate them into precise functional specifications and well-defined user stories. The ability to understand complex government processes and articulate them in a clear, concise manner is paramount.
• A significant part of your role will be dedicated to designing and documenting scalable federal solutions. You will develop detailed business process diagrams and sophisticated call flow designs, ensuring that the proposed Salesforce architecture is robust, efficient, and aligned with the unique demands of the public sector. This requires a deep understanding of how technology can solve complex operational challenges.
• You will also be involved in the hands-on configuration of Salesforce Marketing Cloud environments. This is not just about setting up the system; it's about tailoring it precisely to meet the documented user stories and functional requirements. Your practical experience will ensure that the platform is optimized for performance and user adoption.
• Supporting client User Acceptance Testing (UAT) is another key facet of this position. You will work hand-in-hand with clients, developers, and QA resources to meticulously verify that the delivered solutions meet all rigorous federal requirements. Your keen eye for detail and commitment to quality will be essential in this phase.
• Effective coordination and communication are vital. You will collaborate with all delivery resources, ensuring seamless work assignment and upholding the highest standards of quality for all deliverables. This includes fostering a collaborative environment where every team member understands their role in achieving project success.
• To stay at the forefront of innovation, you will be encouraged to continuously update your knowledge on emerging Salesforce trends. This includes exploring advancements in Agentforce and AI capabilities, and identifying opportunities to leverage these cutting-edge technologies within secure Government Cloud Plus environments. Your insights will help us deliver truly innovative solutions to our federal clients.
• This role offers a unique chance to work on large-scale federal Salesforce Public Sector solutions, providing you with unparalleled experience and exposure to some of the most critical government IT projects. You will be an integral part of a team that is dedicated to making a tangible difference.
• As a remote-first company, we value flexibility and collaboration. While the role is remote within the US, occasional in-person expectations may include visits with customers, Salesforce offices, and our Thunder offices in Tysons Corner, VA. This blend of remote work and necessary on-site engagement ensures a well-rounded and impactful contribution.
• If you are a proactive problem-solver, a meticulous planner, and a collaborative team player with a strong desire to contribute to the federal government's mission through innovative Salesforce solutions, we encourage you to apply. This is more than just a job; it's an opportunity to build, innovate, and grow with a company that values your contributions.

🎯 Requirements

• 4-6 years of Salesforce consulting experience, with a proven track record in large-scale Federal environments.
• Extensive hands-on experience with Salesforce Marketing Cloud and Government Cloud Plus.
• Deep knowledge of the Salesforce ecosystem with advanced expertise in configuration, customization, and business process modeling.
• Proven working knowledge of, or willingness to learn, Agentforce and Salesforce AI capabilities.
• Exceptional stakeholder management skills and the ability to establish credibility with Federal decision-makers.
• Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs.
• US Citizenship Required, with ability and willingness to obtain security clearance(s).
• Salesforce Certified Administrator and Business Analyst.

🏖️ Benefits

• Comprehensive Benefits with Sequoia: Medical, Dental, Vision, and Employer-Paid Life Disability Insurance.
• Ownership & Impact: Stock options in a fast-moving, high-growth company.
• Level Up Your Career: Real opportunities for growth through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility: A feedback-driven culture that adapts policies to support professional and personal thriving.

Skills & Technologies

Remote

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About Thunder

Thunder is a boutique consulting partner that specializes in helping organizations leverage Salesforce and Amazon Connect to build innovative AI-powered customer service solutions. They serve a wide range of industries, including technology, media, manufacturing, and federal government, empowering businesses to re-architect their contact centers for eye-popping efficiency. With over 300 customers and a 4.9-star rating on AppExchange, Thunder offers GSI-level talent and US-based teams to deliver AI contact centers with unmatched experience, ensuring clients can confidently launch and manage next-generation customer engagement strategies.

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