Salesforce Business Analyst (Remote)

ICF International, Inc.

Job Overview

Location

3 Locations

Job Type

Full-time

Full Job Description

📋 Description

• As a Salesforce Business Analyst at ICF International, you will play a critical role in ensuring the stability, usability, and continuous optimization of the Salesforce platform that supports mission-critical operations for public and private-sector clients. Your work will directly impact the efficiency and effectiveness of IT systems that enable clients to solve complex challenges through data-driven, technology-enabled solutions.
• You will serve as the primary liaison between business stakeholders and technical teams, translating operational needs into actionable requirements while maintaining system reliability through proactive support, issue resolution, and continuous improvement initiatives.
• Day-to-day responsibilities include serving as the main point of contact for Salesforce production support, managing incident queues and enhancement requests, conducting root-cause analysis for defects and system errors, and ensuring timely resolution of issues affecting platform usability.
• You will maintain accurate and up-to-date system documentation, including business process flows, functional requirements, and user guides, ensuring alignment between technical configurations and evolving business needs.
• Partnering closely with Salesforce developers, administrators, and architects, you will facilitate workshops, interviews, and requirement sessions to gather insights from business users and translate them into detailed user stories and acceptance criteria for development teams.
• You will monitor the impact of platform releases, test new functionality for readiness, and collaborate with cross-functional teams to ensure smooth deployment and minimal disruption to ongoing operations.
• Engaging with product owners and business leaders, you will identify pain points in current-state processes, recommend Salesforce-based solutions using out-of-the-box capabilities, and support the design of reports, dashboards, list views, and business process automation to improve decision-making and operational efficiency.
• You will perform troubleshooting, triage, and regression testing, develop and maintain test scripts, and conduct browser accessibility testing to ensure the platform meets usability and compliance standards for all users.
• ICF’s Digital Modernization Division specializes in delivering integrated IT and management consulting solutions, combining deep domain expertise with innovative technology to help clients modernize their systems and achieve strategic objectives.
• The company fosters an inclusive, empowering workplace where employees are encouraged to share expertise, collaborate across teams, and grow both personally and professionally, supported by robust equal opportunity and reasonable accommodation policies.
• In this role, you will develop advanced expertise in Salesforce O&M, business analysis, and federal IT consulting, positioning yourself for career growth in high-demand areas such as Salesforce architecture, product ownership, or IT program management within the public sector technology space.

🎯 Requirements

• U.S. Citizenship is required due to federal contract obligations, and candidates must reside in the U.S., be authorized to work in the U.S., and have lived in the U.S. for at least three full years out of the last five.
• Ability to obtain and maintain a Public Trust clearance is mandatory for this role.
• A BS/BA in Business Administration, Management, Computer Science, or Software Engineering is preferred, along with at least three years of hands-on experience supporting Salesforce projects.
• At least one active Salesforce certification (Certified Administrator or higher) is required.

🏖️ Benefits

• The position offers a competitive pay range of $98,614.00 to $167,644.00 annually for full-time employment, based on experience, skills, certifications, and contract provisions.
• The role is fully remote within the United States, with only periodic onsite client meetings required in Washington, DC, offering flexibility and work-life balance.
• ICF provides reasonable accommodations for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs throughout the application and employment process.
• The company is an equal opportunity employer and considers qualified applicants with arrest and conviction records, promoting inclusivity and second-chance employment opportunities.

Skills & Technologies

Remote

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ICF International, Inc.

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About ICF International, Inc.

Global advisory and technology services provider delivering strategy, analytics, and digital transformation to government and commercial clients. Core capabilities span energy, environment, health, education, and cybersecurity, integrating data science, policy expertise, and implementation support. Founded in 1969, publicly traded on NASDAQ as ICFI, with 9,000+ employees across more than 80 offices worldwide.

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