Job Overview
Location
Remote MN
Job Type
Full-time
Category
Data Science
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Primary focus on supporting Service operations within Salesforce while maintaining awareness of other business areas
- • Support Salesforce case management processes to ensure efficient handling of customer service requests
- • Manage customer expectations across all levels of interaction to maintain high service standards
- • Partner with cross-functional stakeholders to analyze existing business processes, gather requirements, and identify opportunities for continuous improvement
- • Translate business requirements into clear, actionable functional specifications with full documentation and traceability
- • Serve as the Subject Matter Expert (SME) for Salesforce integrations, data quality, reporting, and analytics within supported business areas
- • Build and maintain strong cross-functional relationships to drive alignment and ensure stakeholder expectations are effectively managed
- • Independently prioritize tasks, manage communication, and drive project initiatives to successful completion
- • Participate in projects by providing business analysis, testing support, and other cross-functional contributions to ensure on-time and on-budget delivery
- • Create, maintain, validate, and update all system documentation to support accuracy, user adoption, and ongoing process effectiveness
- • Work autonomously with minimal supervision while maintaining professional communication with business stakeholders
- • Communicate system enhancements, updates, and changes clearly to non-technical business users
- • Ensure all system changes align with operational goals and support scalability within a growing organization
- • Collaborate with IT and operations teams to maintain system integrity and optimize Salesforce functionality for service teams
- • Adhere to documentation standards and compliance requirements to support audit readiness and system reliability
- • Perform other duties as assigned to support the broader objectives of the Business Systems team
🎯 Requirements
- • Bachelor’s degree or equivalent experience
- • 2-4 years of related experience
- • Proven experience with Salesforce
- • Experience with CPQ software
- • Highly proficient in Excel
- • Strong documentation and problem-solving skills
🏖️ Benefits
- • Medical, dental, and vision insurance coverage
- • 401(k) retirement plan with employer match (100% of first 3% of contributions, 50% of next 2%)
- • 3 weeks of paid time off for new employees plus 11 company-paid holidays
- • Paid parental leave and tuition reimbursement after 6 months of continuous service
Skills & Technologies
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About Daikin Applied Americas Inc.
Daikin Applied Americas is a manufacturer of commercial and industrial HVAC equipment, including chillers, air handlers, rooftop units, and refrigeration systems. The company serves hospitals, data centers, schools, and industrial facilities across the Americas, providing energy-efficient climate control and service solutions. A subsidiary of Japan-based Daikin Industries, it operates manufacturing, engineering, and support operations primarily in North America, offering integrated building automation and aftermarket services to optimize performance and sustainability.
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