Job Overview
Location
India Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
May 13, 2026
Full Job Description
đź“‹ Description
- • As a Salesforce Developer at ServiceTitan, you will play a key role in shaping the customer journey by leveraging your expertise in Salesforce and integrated platforms to design, develop, and optimize solutions that drive customer success.
- • You will design and develop comprehensive solutions on Salesforce and integrated applications to support contact center operations, build and maintain seamless integrations with telephony and workforce management platforms, develop automated workflows to optimize operations, and utilize AI/ML models to improve customer interactions and agent efficiency.
- • You will work closely with business and technology leaders to define the Salesforce roadmap, collaborate with cross-functional teams including contact center managers, agents, and engineers, and provide ongoing support and maintenance for the Salesforce instance and integrated technologies.
- • In this role, you will enhance existing processes through innovative technical solutions, drive improved customer experience and agent efficiency, reduce operational costs, and gain hands-on experience with AI-powered solutions in a multi-cloud, integrated environment while contributing to innovation at a fast-growing tech company.
🎯 Requirements
- • BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience
- • 3+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX
- • Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations (e.g., Service Console, CTI integration, Omni-Channel)
- • Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred)
- • Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs
- • Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation
🏖️ Benefits
- • Opportunity to work on innovative projects leveraging AI-powered solutions to improve customer interactions
- • Collaborate with business and technology leaders to define the Salesforce roadmap and drive innovation across a multi-cloud, integrated environment
- • Work in a culture that celebrates individuality and uniqueness, with a commitment to diversity and inclusion
- • Flexible remote work arrangement based in India
- • Chance to enhance technical skills in AI/ML integration, CI/CD tools, and advanced Salesforce development practices
Skills & Technologies
About ServiceTitan, Inc.
ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Front Careers LLC
7 months ago
Jiostar Technologies Private Limited
7 months ago