
Job Overview
Location
Gurugram
Job Type
Full-time
Category
Software Engineer
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • As an SDE II - Python Developer at Netomi AI Inc., you will be at the forefront of innovation, contributing to the development of our cutting-edge agentic AI platform that is revolutionizing enterprise customer experience. You will play a pivotal role in designing, building, and deploying sophisticated AI solutions that empower global brands like Delta Airlines, MetLife, and MGM to automate and enhance their customer journeys.
- • This role demands a deep understanding of Python and a passion for tackling complex technical challenges in the realm of Natural Language Processing (NLP) and Artificial Intelligence. You will be instrumental in translating intricate business requirements into robust, scalable, and efficient software solutions.
- • Your responsibilities will encompass the full software development lifecycle, from conceptualization and design to implementation, testing, and deployment. You will collaborate closely with cross-functional teams, including product managers, data scientists, and other engineers, to deliver high-quality features and products.
- • You will be involved in architecting and developing backend services and APIs that power our AI agents, ensuring seamless integration with various enterprise systems. This includes writing clean, maintainable, and well-documented Python code that adheres to best practices and coding standards.
- • A significant aspect of your work will involve optimizing existing algorithms and developing new ones to improve the performance, accuracy, and scalability of our AI models. You will contribute to the continuous improvement of our platform's capabilities, focusing on areas such as NLP, machine learning, and data processing.
- • You will participate in code reviews, providing constructive feedback to peers and incorporating feedback into your own work to foster a culture of continuous learning and improvement.
- • Debugging and troubleshooting complex issues across different environments will be a key part of your day-to-day activities. You will be expected to identify root causes, implement effective solutions, and ensure the stability and reliability of our platform.
- • You will contribute to the design and implementation of data pipelines and infrastructure that support our AI models, ensuring efficient data ingestion, processing, and storage.
- • Staying abreast of the latest advancements in Python, AI, NLP, and related technologies will be crucial. You will have the opportunity to research and experiment with new tools and techniques to enhance our platform's capabilities.
- • You will work on building and maintaining robust testing frameworks to ensure the quality and reliability of our software. This includes writing unit tests, integration tests, and end-to-end tests.
- • Collaborating with the product team to understand user needs and translate them into technical specifications will be essential. You will help define the technical roadmap and contribute to strategic decision-making regarding our platform's evolution.
- • You will be involved in deploying and monitoring our applications in production environments, ensuring high availability and performance. This may involve working with cloud platforms and containerization technologies.
- • The role offers a unique opportunity to work on challenging problems that have a direct impact on the customer experience of some of the world's most recognized brands. You will be part of a dynamic and fast-paced environment where innovation and collaboration are highly valued.
- • You will contribute to the development of features that enhance the no-code platform, making it more accessible and powerful for our enterprise clients.
- • This position requires a proactive approach to problem-solving and a commitment to delivering exceptional results. You will be empowered to take ownership of your work and drive projects to successful completion.
- • You will engage in discussions about system architecture, scalability, and performance, contributing to the long-term vision of Netomi's technology stack.
- • The opportunity to work with state-of-the-art NLP models and contribute to the future of automated customer service is a core aspect of this role.
- • You will be a key player in shaping the technical direction and implementation of new AI-driven features and functionalities.
- • This role is ideal for a motivated and skilled Python developer who is eager to make a significant impact in the rapidly evolving field of AI and customer experience.
Skills & Technologies
About Netomi AI Inc.
Netomi AI Inc. provides conversational AI software that automates customer support across email, chat, messaging, and voice channels. The platform integrates with CRM, e-commerce, and contact-center systems to resolve tickets, predict intent, and escalate complex issues to human agents. Founded in 2015, the company serves retail, telecom, financial services, and travel brands, measuring outcomes through containment rate, response time, and CSAT improvements. Headquartered in San Francisco with development offices globally, Netomi focuses on multilingual natural language understanding, reinforcement learning, and secure enterprise deployment.
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