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SDET (Noida, India)

Level AI Inc.

Job Overview

Location

Noida

Job Type

Full-time

Full Job Description

📋 Description

• Join Level AI, a rapidly growing Series C startup headquartered in Mountain View, California, and play a pivotal role in revolutionizing customer engagement through our cutting-edge AI-native platform. Founded in 2019, Level AI transforms contact centers into strategic assets by leveraging advanced technologies like Large Language Models to extract deep insights from customer interactions. We empower organizations to enhance customer experience and drive growth by providing actionable intelligence, positioning ourselves as the most adaptive and forward-thinking solution in the industry.
• As a Software Development Engineer in Test (SDET) based in our Noida, India office, you will be instrumental in ensuring the quality and reliability of our enterprise product. You will be at the core of every new feature, product decision, and user touchpoint, directly contributing to the success of our innovative platform.
• This is a unique opportunity to work closely with a small, experienced team of technologists who bring a wealth of knowledge from leading tech companies such as Amazon Alexa, Zoho, and Facebook. If you are a passionate problem-solver who thrives on creative thinking and enjoys tackling complex challenges, you will find our team an incredibly rewarding environment.
• Your primary responsibility will be to design, develop, and maintain robust test automation frameworks and scripts. This involves a deep understanding of various testing methodologies, including regression testing, performance testing, load testing, and database testing, ensuring comprehensive coverage across our platform.
• You will be expected to write clean, maintainable, and efficient automation code, primarily using Python and Java, to validate the functionality and performance of our AI-powered customer engagement solutions.
• Collaborate closely with product managers, software engineers, and other stakeholders to understand product requirements, identify potential risks, and define effective testing strategies.
• Execute manual and automated test cases, meticulously analyze test results, and effectively communicate defects and issues to the development team, providing clear and concise reports.
• Contribute to the continuous improvement of our testing processes and methodologies, staying abreast of the latest advancements in QA and automation technologies.
• Explore and integrate AI-powered testing tools and techniques, such as Testim, Mabl, Cursor, Copilot, and leveraging tools like ChatGPT for test case generation, to enhance efficiency and effectiveness.
• Develop and execute API tests using tools like Postman and Rest Assured to ensure seamless integration and data integrity across different system components.
• Utilize performance testing tools like JMeter to assess the scalability and responsiveness of our platform under various load conditions.
• Implement and manage continuous integration and continuous delivery (CI/CD) pipelines using Jenkins to automate the testing and deployment processes.
• Perform thorough database testing, including SQL and MongoDB, to ensure data accuracy, consistency, and integrity.
• Conduct comprehensive regression testing to ensure that new code changes do not negatively impact existing functionality.
• Engage in exploratory testing to uncover unexpected issues and edge cases that may not be covered by automated scripts.
• Advocate for quality throughout the software development lifecycle, fostering a culture of quality within the engineering team.
• This role offers the chance to work on a product that is at the forefront of AI innovation, directly impacting how businesses interact with their customers. You will gain invaluable experience in a fast-paced startup environment, contributing to a product that is shaping the future of customer engagement.
• We are looking for individuals who are not just testers, but true quality advocates, passionate about building high-quality software and driving innovation. If you are eager to make a significant impact and grow your career in a dynamic and supportive team, we encourage you to apply.

🎯 Requirements

• Proven strong experience in building test automation for enterprise products, with a deep understanding of automation testing principles and best practices.
• Proficiency in programming languages such as Python and Java for test script development.
• Hands-on experience with automation testing frameworks and tools like Selenium, Cucumber, Rest Assured, and Postman.
• Familiarity with performance and load testing tools such as JMeter.
• Experience with CI/CD tools like Jenkins and database testing (SQL, MongoDB).
• Strong understanding of manual testing, regression testing, and database testing concepts.

🏖️ Benefits

• Opportunity to work with a cutting-edge AI-powered platform and contribute to a rapidly growing startup.
• Collaborate with a highly experienced and talented team from top tech companies.
• Competitive salary and benefits package.
• Professional development and learning opportunities in the AI and QA space.
• Dynamic and innovative work environment with a focus on creativity and problem-solving.

Skills & Technologies

Python

Java

MongoDB

Jenkins

REST

Onsite

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Level AI Inc.

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About Level AI Inc.

Level AI delivers an end-to-end contact center platform powered by cutting-edge generative AI, revolutionizing customer experiences and operational efficiency. Their comprehensive suite provides AI Virtual Agents, 100% Auto-QA, real-time agent assistance, and actionable customer insights for contact center leaders, agents, and CX teams. Serving diverse industries including financial services, healthcare, and retail, Level AI empowers businesses to build customer-obsessed operations globally. By automating workflows and delivering real-time intelligence, the platform enables teams to focus on exceptional service, validated by customer outcomes such as a 25% increase in CSAT and 90% time saved in QA monitoring. Level AI has also been recognized as a Gartner Cool Vendor in Customer Service & Support Technology.

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