Senior Account Manager - US

📋 Description

• • Senior Account Manager role focused on driving satisfaction, retention, and expansion within high-value SMB customer portfolios at Perk.com Inc., a global travel and spend management platform trusted by over 10,000 companies.
• • Day-to-day responsibilities include owning strategic customer relationships, conducting data-driven Quarterly Business Reviews, identifying upsell opportunities, advocating for product adoption, solving recurring customer friction points, and leading cross-functional collaboration between Sales, Product, and Support teams.
• • Perk.com Inc. is a fast-growing, global SaaS company with over 1,800 employees across 12 offices, headquartered in London and Boston, committed to eliminating shadow work and powering real work through innovation, control, and simplicity.
• • In this role, you will develop expertise in SaaS account management, build scalable customer success frameworks, enhance analytical and storytelling skills using data, and grow as a strategic partner influencing product roadmap and team-wide processes.