Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Lead virtual and on-site consulting engagements with dealership Parts and Service departments to assess, optimize, and implement best-practice operational processes using CDK applications and tools.
- • Conduct comprehensive operational assessments covering advisor workflows, technician productivity, pricing structures, labor matrices, op codes, inventory controls, reconciliation, warranty processes, and internal repair procedures.
- • Identify inefficiencies, risks, and opportunities in dealership operations and develop tailored improvement roadmaps aligned with CDK best practices.
- • Facilitate structured working sessions with dealership managers, advisors, and technicians to implement process and system improvements that drive measurable performance gains.
- • Maintain executive-level communication with dealership leadership to report progress, results, and next steps, ensuring alignment with business objectives.
- • Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations to ensure compliant and successful warranty submissions.
- • Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement and labor rate claims.
- • Partner with internal WRAP, legal, and compliance teams to respond to OEM inquiries and support warranty claim submissions.
- • Ensure dealership Parts & Service processes—including op codes, labor lines, dispatching, time standards, and documentation—support defensible and sustainable warranty claims.
- • Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.
- • Evaluate and enhance utilization of CDK solutions including Process Mapping (Service & Parts), Simple ID, ePayments/CDK OnePay, AOMD, Enhanced Report Generator, PDM, Inventory Reconciliation, Parts Pricing/OEM Field Mapping, Drive Service Drive & SOR workflows, Core Tracking, and Parts Scan.
- • Optimize service pricing structures, labor matrices, dispatching, appointment, and write-up processes to improve throughput and profitability.
- • Improve technician efficiency and productivity reporting, parts inventory accuracy, stocking policies, and obsolescence control.
- • Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities.
- • Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift.
- • Serve as a trusted advisor to dealership leadership and staff, acting as liaison between the dealership and CDK product, support, and consulting teams.
- • Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements.
- • Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.
- • Track key KPIs including effective labor rate, hours per RO, technician efficiency and productivity, parts gross, obsolescence, inventory accuracy, warranty recovery, and internal cost controls.
- • Maintain detailed documentation including visit summaries, action plans, and follow-up reports.
- • Contribute to internal knowledge sharing and continuous improvement initiatives.
🎯 Requirements
- • Minimum 5 to 7 years of experience in dealership Parts and/or Service operations
- • Strong understanding of service pricing, dispatch, technician productivity, parts inventory management, and warranty processes
- • Proficiency in CDK Drive, Parts, Service, and reporting tools
- • Proven experience in process improvement or operational leadership
- • Willingness to travel up to 10%
- • Working knowledge of OEM warranty reimbursement programs, labor rate submissions, or dealership compliance processes
🏖️ Benefits
- • Paid Time Off (PTO)
- • 401K Matching Program
- • Tuition Reimbursement
- • Annual performance bonus
- • Medical, dental, and vision benefits
Skills & Technologies
About CDK Global, Inc.
CDK Global provides dealer management systems and integrated technology solutions to automotive, heavy truck, powersports and marine dealerships worldwide. Its cloud-based software supports sales, financing, service, parts and customer relationship management workflows. Headquartered in Austin, Texas, the company processes millions of transactions daily, helping retailers increase operational efficiency and deliver consistent omnichannel customer experiences. CDK also offers analytics, cybersecurity, digital marketing and consulting services that enable dealers to modernize legacy processes and comply with evolving industry regulations. The company serves more than 15,000 retail locations across more than 100 countries.
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