Senior Client Services Project Manager (AI)

📋 Description

• • **Why This Role Matters:** As a **Senior Client Services Project Manager (AI)** at NICE Ltd., you will play a pivotal role in driving the successful delivery of high-impact projects that align with the company’s strategic goals. This position is critical for ensuring seamless execution, client satisfaction, and operational excellence in a fast-paced, AI-driven environment. Your leadership will directly contribute to NICE’s mission of delivering extraordinary customer experiences and maintaining its position as a global leader in AI, cloud, and digital solutions.
• • **Day-to-Day Responsibilities:**
• • **End-to-End Project Leadership:** Oversee multiple concurrent projects from initiation to closeout, ensuring alignment with scope, timelines, and customer expectations. You will act as the primary point of contact for stakeholders, including leadership, clients, and cross-functional teams, ensuring clarity and accountability at every stage.
• • **Project Planning and Documentation:** Develop and maintain comprehensive project plans, schedules, and documentation using tools like MS Project, Jira, Asana, or Smartsheet. This includes forecasting timelines, allocating resources, and tracking progress to ensure on-time delivery.
• • **Stakeholder Communication:** Facilitate clear, consistent, and professional communication with all stakeholders, including technical teams, non-technical clients, and senior leadership. You will translate complex technical concepts (especially AI/GenAI and software delivery) into accessible insights for diverse audiences.
• • **Risk Management and Escalation:** Proactively identify potential risks, issues, and dependencies, and implement mitigation strategies. Manage escalations professionally, ensuring minimal disruption to project timelines and quality standards.
• • **Agile and Hybrid Methodologies:** Lead projects using Agile, Waterfall, or hybrid/iterative approaches, adapting methodologies to suit the unique needs of each project. This includes coordinating onsite and offshore teams to optimize delivery efficiency.
• • **Launch Readiness and Deployment:** Guide teams through launch readiness, deployment, and project closeout phases. Ensure all deliverables meet quality standards and customer expectations before handover.
• • **Process Improvement:** Continuously evaluate project processes to identify gaps, inefficiencies, and opportunities for improvement. Implement best practices to enhance team productivity, collaboration, and project outcomes.
• • **Adaptability in a Dynamic Environment:** Navigate shifting priorities and tight deadlines with a solution-oriented mindset. Balance multiple projects simultaneously while maintaining a high level of organization and attention to detail.
• • **About the Team and Company:**
• • **Innovative and Collaborative Culture:** NICE Ltd. is a global leader in AI, cloud, and digital solutions, serving 25,000+ businesses worldwide, including 85 of the Fortune 100. The company manages over 120 million customer interactions and monitors 3+ billion financial transactions daily, making it a powerhouse in innovation and technology.
• • **Market Leadership:** With over 8,500 employees across 30+ countries, NICE is recognized as a disruptor in its domains. The company fosters a fast-paced, collaborative, and creative environment where employees are encouraged to challenge limits, raise standards, and drive impactful change.
• • **What You Can Learn and Achieve:**
• • **Career Growth:** This role offers endless opportunities for professional development, including exposure to cutting-edge AI/GenAI projects, leadership in cross-functional teams, and access to internal career paths across multiple roles, disciplines, and locations.
• • **Skill Development:** You will refine your expertise in project management methodologies (Agile, Waterfall, hybrid), stakeholder management, risk mitigation, and technical communication. Additionally, you will gain hands-on experience with industry-leading tools like PowerBI, Jira, and Salesforce, enhancing your analytical and reporting capabilities.