Senior Complex Desk Adjuster, Third-Party General Liability (Primarily Home)

American Family Mutual Insurance Company, S.I.

Job Overview

Location

7 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Senior Complex Desk Adjuster responsible for investigating and managing complex general liability claims, determining liability, securing information, reviewing coverages, arranging appraisals, and settling claims across BOP, Commercial General Liability, and Farm/Ranch lines.
• Day-to-day activities include contacting insureds, claimants, agents, attorneys, contractors, experts, and other parties to investigate claim origins and causes, evaluating damages, negotiating settlements, responding to customer inquiries, and closing files appropriately.
• Works within American Family Mutual Insurance Company’s claims team, serving as a mentor and subject matter expert for less experienced adjusters while handling a claim mix averaging 60% property damage and 40% bodily injury, primarily in midwestern states.
• Opportunity to develop deep expertise in complex casualty and general liability claims, exercise independent judgment, and grow as a leader by guiding junior staff and contributing to process improvements.

🎯 Requirements

• Demonstrated experience handling third-party, multi-line general liability claims.
• Extensive knowledge of insurance policies, endorsements, and the full claim handling process from investigation to settlement.
• State-specific claims licensing as required for the assigned work location.
• Ability to work independently, make sound decisions, and self-supervise most files while knowing when to seek assistance.
• Strong interpersonal and communication skills to interact effectively with insureds, claimants, attorneys, contractors, and other stakeholders.

🏖️ Benefits

• Comprehensive medical, dental, vision, and wellbeing benefits supporting physical, emotional, and financial health.
• Competitive 401(k) contribution and pension plan for long-term financial security.
• Annual incentive, 9 paid holidays, and 23 days of paid time off accrued annually for full-time employees.
• Student loan repayment program and paid-family leave available to support employees and their families.
• Relocation support offered for eligible candidates who need to move to one of the designated work locations.

Skills & Technologies

Senior

Onsite

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American Family Mutual Insurance Company, S.I.

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About American Family Mutual Insurance Company, S.I.

American Family Mutual Insurance Company, S.I. is a mutual property-casualty insurer headquartered in Madison, Wisconsin. Founded in 1927, it offers auto, home, life, farm, and commercial insurance through agents in 19 states. The company also provides investment and retirement products, serving individuals, families, and businesses with risk management and financial protection solutions.

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