Senior Customer Insights Analyst

LWolf, Inc.

Job Overview

Location

United States (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• The Senior Customer Insights Analyst is responsible for identifying, analyzing, and helping eliminate the systemic drivers of customer escalations, cancellations, and retention risk across the customer lifecycle.
• Day to day, the role involves analyzing customer behavior, feedback, and operational performance data to uncover root causes of retention risk, quantifying impact, and translating insights into clear recommendations and action plans.
• The role sits within the CX Insights team at LWolf, Inc., partnering closely with Customer Success, Support, Product, Operations, and Revenue leadership to drive improvements in customer experience and retention.
• The person in this role can learn to combine analytical rigor with business judgment and cross-functional influence, developing expertise in diagnosing systemic customer issues and driving sustained process improvements that impact retention and satisfaction.

🎯 Requirements

• Strong analytical skills with experience identifying patterns in customer behavior, feedback, and operational data
• Ability to translate data insights into clear recommendations and action plans for cross-functional teams
• Experience partnering with Customer Success, Support, Product, Operations, or Revenue teams to drive customer experience improvements

🏖️ Benefits

• Remote work flexibility within the United States
• Opportunity to impact customer retention and experience at a systemic level
• Collaboration with senior leadership across multiple departments including Product, Operations, and Revenue

Skills & Technologies

Senior

Remote

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LWolf, Inc.

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About LWolf, Inc.

LWolf, Inc. is a software company that develops and licenses supply-chain execution and warehouse management solutions. Its flagship platform, L-WMS, integrates order management, inventory tracking, labor planning and transportation execution for mid-market and enterprise distributors, 3PLs and retailers. Founded in 2005, the firm offers on-premise and cloud deployments, real-time RF/barcode data collection, and EDI/API connectivity to ERP and e-commerce systems. Services include implementation, configuration, training and 24/7 support from offices in North America and Europe. LWolf focuses on increasing fulfillment accuracy, reducing labor costs and providing scalable logistics technology without custom programming.

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