Job Overview
Location
London
Job Type
Full-time
Category
Customer Success
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries.
- • As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders.
- • You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement.
- • This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.
- • Help our largest customers drive procurement success on the Zip platform.
- • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
- • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- • Manage customer health and hedge account risks based on data-driven adoption metrics.
- • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- • Partner with the renewals team to achieve target GRR.
- • Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement.
- • Continuously improve Customer Success assets and processes.
🎯 Requirements
- • 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
- • Prior SaaS implementation experience
- • Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- • Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- • Strong project management skills to manage a dynamic customer portfolio.
- • Creative problem solver while being attentive to details.
- • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
🏖️ Benefits
- • Start-up equity
- • Health, vision & dental coverage
- • Team building events & happy hours
- • Flexible PTO
- • Apple equipment plus home office budget
- • 401k plan
Skills & Technologies
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About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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