Senior Customer Success Manager, Enterprise

Loopio Inc.

Job Overview

Location

Toronto, ON Hub

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Customer Success Manager, Enterprise at Loopio, you will be instrumental in nurturing and growing relationships with our most valued Enterprise clients. This role is pivotal in ensuring our customers achieve maximum value from Loopio, thereby driving retention, expansion, and advocacy. You will act as a trusted advisor, understanding their business objectives and translating them into actionable strategies that leverage Loopio's capabilities. Your success will directly contribute to the overall growth and reputation of Loopio as a leader in its market, making this a high-impact position within a rapidly expanding company.
• Your day-to-day responsibilities will encompass a broad range of activities focused on proactive customer management and strategic engagement. You will initiate and maintain meaningful connections with Enterprise customers through a variety of channels, including personalized emails, phone calls, and strategic in-person meetings, fostering a strong partnership. A key aspect of your role will involve close collaboration with the dedicated Customer Enablement Manager to ensure a smooth and effective transition for new clients from the onboarding phase into our ongoing nurture programs, setting them up for long-term success. You will work directly with customers to co-create comprehensive success plans that are meticulously aligned with their long-term business goals and strategic objectives, ensuring Loopio is an integral part of their growth.
• Furthermore, you will be tasked with conceptualizing and implementing creative strategies designed to enhance customer engagement, stimulate product adoption, drive revenue growth, mitigate churn risks, and cultivate a strong base of Loopio advocates. This involves a deep understanding of customer needs and market trends. You will meticulously track and manage key performance metrics that directly contribute to overarching team goals related to customer retention, account expansion, and advocacy, using data to inform your actions. A significant part of your contribution will be the development of engaging "success plays," standardized email templates, and effective meeting frameworks that streamline and optimize Customer Success activities across the team, promoting efficiency and best practices.
• You will also be responsible for executing comprehensive Loopio training sessions and informative webinars, delivering clear and impactful online demonstrations to ensure customers are proficient and maximizing their use of the platform. A critical function of your role will be to measure and actively respond to customer engagement data, utilizing our established Customer Health Score framework to identify opportunities and potential risks proactively. You will serve as a vital conduit between our customers and the Product Teams, championing customer insights, feedback, and success stories to inform product development and strategy. Additionally, you will play a key role in amplifying Customer Success stories through compelling case studies, insightful blog posts, and internal communications, showcasing the value Loopio delivers. Finally, you will collaborate closely with the Support & Services Team to ensure seamless alignment and deliver a consistently cohesive and positive Loopio customer experience across all touchpoints.
• The team you will be joining is part of Loopio's rapidly growing Customer Success department, a dynamic and collaborative group dedicated to ensuring our clients thrive. This team is characterized by its relationship-focused and data-oriented approach, constantly seeking innovative ways to enhance the customer journey. You will be part of a supportive environment that values professional development and encourages the sharing of best practices. Loopio itself is a fast-paced, growth-stage company that offers significant opportunities for career acceleration. The company culture emphasizes collaboration, innovation, and a commitment to customer value, making it an exciting place to build a career.
• In this role, you will have the unique opportunity to significantly elevate your professional craft and explore your creativity. You will gain deep expertise in managing complex enterprise accounts within the SaaS industry and develop advanced strategies for customer retention and growth. The company provides a dedicated professional mastery allowance, encouraging continuous learning and experimentation to drive business impact. You will learn to leverage sophisticated customer health scoring frameworks and contribute to product strategy through direct customer feedback, making a tangible impact on the product roadmap. This position offers a clear path for growth within the Customer Success organization and the broader company, allowing you to take on more responsibility and leadership opportunities as you excel.

🎯 Requirements

• At least 3 years of Account Management, Customer Success, or similar client-facing experience.
• Impeccable written and oral communication skills.
• Superb relationship-building skills with a proven ability to cultivate deep and meaningful relationships with clients.
• Highly analytical with a demonstrated ability to leverage data in decision-making.
• Experience in a SaaS company is a plus.
• Experience writing sales proposals or responding to RFPs is a huge plus.

🏖️ Benefits

• Flexible remote-first workplace with options for co-working spaces in Toronto and Vancouver.
• MacBook laptop, monthly phone and internet subsidy, and a work-from-home budget.
• Comprehensive health and wellness benefits starting day 1.
• Professional mastery allowance for learning and development.
• Ongoing feedback and regular 1-on-1s with manager leveraging Lattice for performance conversations.

Skills & Technologies

Senior

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Loopio Inc.

Visit Website

About Loopio Inc.

Loopio provides cloud-based RFP, RFx, and security questionnaire response software for enterprise sales, security, and proposal teams. Its platform centralizes content, automates workflows, and offers AI-driven suggestions to accelerate response creation, ensure consistency, and maintain compliance. Core features include a searchable knowledge library, collaboration tools, customizable templates, and analytics dashboards. Serving technology, financial services, and professional services firms, Loopio integrates with Salesforce, HubSpot, and Slack to embed response management into existing sales processes and reduce turnaround times.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.