Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager at Nielsen, you will be at the forefront of ensuring our clients, primarily Fortune 500 brand teams and their agency partners, derive maximum value from Nielsen's Audience Measurement suite of products. This pivotal role is instrumental in fostering customer satisfaction, driving product adoption, and ultimately contributing to business growth and increased recurring revenue. You will act as the primary point-of-contact, building and nurturing robust relationships with key decision-makers to understand their strategic objectives and advertising tactics.
- • Your mission is to empower clients by teaching them how to extract actionable insights from our solutions, thereby accelerating their time to value and fostering deep engagement with Nielsen's measurement products. This involves proactively managing the customer journey, from onboarding through ongoing campaign management, ensuring a seamless and highly effective experience.
- • You will be a key communicator, translating complex data and product functionalities into clear, concise, and strategic recommendations tailored to each client's unique business needs. This requires a deep understanding of our product suite, the data it generates, and the broader industry landscape. By staying abreast of industry trends, best practices, and the competitive environment, you will position Nielsen as an indispensable partner.
- • A significant aspect of this role involves acting as the voice of the customer within Nielsen. You will gather invaluable feedback on product performance, usability, and desired enhancements, channeling this information to our Product teams to drive continuous improvement and innovation. This collaborative effort ensures that Nielsen's offerings remain at the cutting edge of the cross-media measurement industry, particularly as we navigate the new era of clarity with Nielsen ONE.
- • You will be responsible for driving adoption and usage of our online measurement products, providing world-class customer service that builds trust and loyalty. This includes developing and delivering tailored onboarding plans, best practice guides, and presentations that educate clients on how to optimize their use of Nielsen's solutions.
- • Beyond day-to-day support, you will proactively identify opportunities for product expansion within your assigned accounts. By closely partnering with our Commercial teams, you will develop strategic plans for customer renewals and growth, ensuring that clients recognize the ongoing value and potential of their partnership with Nielsen.
- • Monitoring customer usage patterns and performance metrics will be crucial. You will analyze this data to provide proactive recommendations to clients on how to maximize their investment and achieve their goals. Simultaneously, you will identify and communicate any potential risks that could jeopardize customer renewals, enabling timely intervention and mitigation strategies.
- • This role demands a proactive approach to operational excellence. You will continuously seek ways to enhance the effectiveness and efficiency of internal processes and systems that support customer success. By becoming the most proficient user of Nielsen products, you will champion their capabilities and inspire greater adoption and utilization among your clients.
- • Developing compelling customer stories, case studies, and client references will be an important output, showcasing the tangible business impact and success achieved through Nielsen's solutions. This not only strengthens your client relationships but also provides valuable marketing collateral.
- • Ultimately, your success will be measured by your ability to drive true value for customers, foster deep and trusted relationships, accelerate product adoption, cultivate advocacy and loyalty, deliver exceptional quality, and build enduring trust. You will be instrumental in shaping the future of cross-media measurement by ensuring our clients are empowered to leverage Nielsen's cutting-edge solutions to their fullest potential.
🎯 Requirements
- • Proven experience in a customer-facing role such as Customer Success, Account Management, or Consulting, preferably within the media, advertising technology, or data analytics industries.
- • Strong understanding of audience measurement, cross-media measurement, or related data analytics concepts and platforms.
- • Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and trust with senior-level stakeholders and agency partners.
- • Demonstrated ability to understand complex client needs, translate them into actionable recommendations, and drive product adoption and value realization.
- • Experience in developing and delivering client training, onboarding programs, or best practice materials.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO), including vacation, sick leave, and holidays.
- • Opportunities for professional development and continuous learning, including access to Nielsen's extensive training resources and industry conferences.
- • A collaborative and innovative work environment with a focus on employee growth and well-being.
- • Remote work flexibility, allowing for a healthy work-life balance.
Skills & Technologies
Senior
Remote
About The Nielsen Company (US), LLC
Nielsen Holdings plc, known as Nielsen, is a global measurement and data analytics company. It provides data on what people watch and listen to. Nielsen's data is used by media companies, advertisers, and agencies to understand audiences and make decisions. The company collects information through various methods, including surveys, set-top box data, and digital measurement tools. Nielsen operates in over 100 countries, offering insights into consumer behavior across television, radio, digital media, and emerging platforms. Their mission is to provide the most complete and unbiased view of consumers and markets worldwide.
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