Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 28, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager for Nielsen's Digital division, you will be at the forefront of ensuring our clients, primarily Fortune 500 digital publisher platforms and their agency/brand partners, achieve maximum value from our cutting-edge Audience Measurement suite of products.
- • This pivotal role demands a proactive and strategic approach to cultivate robust, long-term relationships with key stakeholders, acting as their trusted advisor and primary point of contact.
- • Your mission is to drive deep adoption and usage of Nielsen's online measurement solutions, translating complex data into actionable insights that empower clients to meet their strategic advertising and business goals.
- • You will be instrumental in accelerating the time to customer value, fostering advocacy, and building unwavering loyalty through exceptional service and demonstrable results.
- • A core aspect of your responsibility involves understanding the intricate landscape of digital advertising, including clients' unique strategic objectives and tactical approaches, to provide tailored recommendations that enhance their campaign performance and overall media strategy.
- • You will serve as the crucial link between our clients and Nielsen's internal teams, including support, commercial, product, and operations, ensuring a seamless and positive customer experience that consistently meets and exceeds expectations.
- • By actively gathering and synthesizing valuable feedback from clients, you will play a direct role in influencing the continuous improvement and evolution of Nielsen's product offerings, contributing to the future of cross-media measurement with initiatives like Nielsen ONE.
- • Maintaining a high level of expertise on current industry trends, best practices, and the competitive landscape is essential, enabling you to position Nielsen's solutions effectively and anticipate client needs.
- • You will lead the charge in overseeing the critical customer onboarding process, ensuring a smooth and efficient integration of our tools into their workflows.
- • Furthermore, you will manage the campaign management process from a customer success perspective, ensuring clients are leveraging our measurement capabilities to their fullest potential.
- • A significant part of your role involves collaborating closely with Product teams, acting as the voice of the customer to identify and track enhancement requests, thereby shaping the future features and functionality of our products.
- • You will be tasked with devising and implementing innovative post-sale adoption strategies, continuously measuring and refining these methods to guarantee a world-class customer experience.
- • Developing new, impactful materials such as presentations, best practice guides, and comprehensive onboarding plans will be key to enhancing organizational efficiency and client enablement.
- • You will partner strategically with our Commercial teams to co-create and execute plans for customer renewals and expansion, directly contributing to Nielsen's growth objectives.
- • Proactively monitoring customer usage patterns and providing data-driven recommendations for optimization will be crucial in helping clients achieve their desired outcomes.
- • Identifying opportunities for product expansion within existing accounts and effectively communicating any potential risks that could jeopardize renewals are vital responsibilities.
- • You are expected to become an expert user of Nielsen's products, not only to promote customer adoption but also to develop compelling customer stories, case studies, and client references that showcase the tangible value we deliver.
- • A key element of your success will be developing and disseminating best practices around data analysis and insight generation, both to clients and across internal Nielsen teams.
- • In achieving operational excellence, you will serve as the primary advocate for the customer internally, providing critical feedback that drives improvements in how Nielsen serves its client base.
- • You will be instrumental in enhancing the effectiveness and efficiency of existing processes and systems, streamlining operations for both Nielsen and its customers.
- • A proactive mindset is essential, as you will be expected to continuously seek out new avenues for growth within your assigned accounts.
- • This role offers a unique opportunity to influence the direction of media measurement and be part of a dynamic team dedicated to empowering clients in a rapidly evolving digital landscape.
- • You will be responsible for ensuring clients understand and leverage the full capabilities of Nielsen's digital measurement solutions to gain a competitive edge.
- • Your ability to translate complex data into clear, concise, and actionable insights will be paramount in client communications and internal strategy development.
- • You will champion the adoption of new features and methodologies, guiding clients through transitions and ensuring they remain at the forefront of measurement capabilities.
- • Building a strong network of contacts within client organizations, from day-to-day users to senior decision-makers, will be a key driver of success.
- • You will contribute to a culture of continuous learning and improvement, both for yourself and for the broader customer success organization.
- • The role requires a blend of analytical thinking, strategic planning, and exceptional interpersonal skills to navigate the complexities of client relationships and the digital media ecosystem.
- • Ultimately, your success will be measured by the sustained value our clients derive from Nielsen's solutions, their continued partnership, and their growth within the digital advertising space.
- • You will be a key player in Nielsen's mission to provide a new era of clarity in media measurement through innovative solutions like Nielsen ONE.
- • Your expertise will help clients navigate the complexities of audience measurement across various digital platforms and devices.
- • You will be empowered to make a significant impact on client success and contribute to Nielsen's leadership in the media measurement industry.
- • This position offers significant potential for professional growth and the opportunity to shape the future of digital advertising measurement.
- • You will be a trusted partner, guiding clients through the evolving landscape of digital advertising and measurement.
- • Your insights and recommendations will directly contribute to client campaign effectiveness and business outcomes.
- • You will be a champion for Nielsen's digital solutions, ensuring clients fully understand and utilize their capabilities.
- • The role demands a proactive approach to identifying and addressing client needs before they arise.
- • You will foster a collaborative environment, working with clients and internal teams to achieve shared goals.
- • Your ability to articulate complex concepts clearly and persuasively will be essential for client engagement.
- • You will be at the forefront of driving innovation and best practices in digital audience measurement.
- • This is an opportunity to make a tangible impact on the success of leading digital publishers and their partners.
- • You will be a key contributor to Nielsen's ongoing success and its mission to provide unparalleled media intelligence.
- • Your role is critical in ensuring Nielsen remains the trusted partner for digital measurement solutions.
- • You will be empowered to drive significant value for our most important clients.
- • This position offers a dynamic and challenging environment where you can leverage your expertise to its fullest.
- • You will be instrumental in shaping the client experience and driving customer loyalty.
- • Your contributions will directly impact client retention and revenue growth.
- • You will be a vital part of Nielsen's commitment to delivering best-in-class customer success.
- • This role provides a unique opportunity to work with industry-leading digital platforms and influence their measurement strategies.
- • You will be a key advocate for client needs within Nielsen, driving product and service enhancements.
- • Your strategic recommendations will help clients navigate the complexities of the digital advertising ecosystem.
- • You will be responsible for fostering a deep understanding of Nielsen's solutions among your client base.
- • This position offers a chance to be part of a transformative period in media measurement with Nielsen ONE.
- • You will be a trusted advisor, guiding clients towards achieving their advertising objectives through data-driven insights.
- • Your proactive engagement will ensure clients maximize their return on investment with Nielsen's products.
- • You will be a critical component of Nielsen's customer-centric approach to business.
- • This role is ideal for a seasoned professional looking to make a significant impact in the digital media measurement space.
- • You will be empowered to drive client success and contribute to Nielsen's market leadership.
- • Your expertise will be crucial in helping clients understand and adapt to the evolving digital landscape.
- • You will be a key player in fostering long-term, mutually beneficial client relationships.
- • This position offers a challenging yet rewarding career path within a leading global data and analytics company.
- • You will be responsible for ensuring clients achieve their desired outcomes through the effective use of Nielsen's measurement tools.
- • Your ability to build rapport and trust with clients will be fundamental to your success.
- • You will be a champion for innovation, encouraging clients to adopt new measurement methodologies.
- • This role provides an excellent opportunity to grow your career in customer success within the dynamic digital media industry.
- • You will be a vital resource for clients, providing expert guidance on audience measurement strategies.
- • Your contributions will directly support Nielsen's mission to provide clarity and insight in the media world.
- • You will be empowered to drive client satisfaction and retention through exceptional service.
- • This position offers a unique chance to work with some of the most influential companies in the digital publishing space.
- • You will be a key contributor to Nielsen's reputation as a leader in media measurement and analytics.
- • Your strategic recommendations will help clients optimize their advertising investments and achieve better results.
- • You will be responsible for ensuring clients derive maximum value from their partnership with Nielsen.
- • This role is perfect for a results-oriented professional who thrives in a client-facing environment.
- • You will be a critical link in the customer journey, ensuring a seamless and positive experience.
- • Your proactive approach will help clients anticipate and address challenges in the digital advertising landscape.
- • You will be empowered to shape client success strategies and drive adoption of Nielsen's innovative solutions.
- • This position offers a significant opportunity to influence the future of digital media measurement.
- • You will be a trusted advisor, guiding clients through the complexities of audience measurement and data analysis.
- • Your expertise will be invaluable in helping clients achieve their business objectives through data-driven insights.
- • You will be a key contributor to Nielsen's ongoing success and its commitment to client satisfaction.
- • This role provides a dynamic and challenging environment for a motivated Customer Success professional.
- • You will be responsible for ensuring clients achieve their desired outcomes and maximize their ROI with Nielsen's solutions.
- • Your ability to build strong relationships and foster trust will be essential for long-term client partnerships.
- • You will be a champion for client success, advocating for their needs within Nielsen and driving product improvements.
- • This position offers a unique opportunity to work with leading digital publishers and shape the future of media measurement.
- • You will be a vital resource for clients, providing expert guidance on audience measurement strategies and best practices.
- • Your contributions will directly support Nielsen's mission to provide clarity and insight in the media world.
- • You will be empowered to drive client satisfaction and retention through exceptional service and proactive engagement.
- • This role offers a challenging yet rewarding career path within a leading global data and analytics company, with significant potential for professional growth and impact.
🎯 Requirements
- • Bachelor’s degree and 5+ years of previous client services or account management experience, preferably within a SaaS company or agency setting.
- • Strong understanding of the overall media and measurement landscape in advertising, with experience overseeing online advertising campaigns and media operations.
- • Stellar presentation skills with direct experience presenting to clients, coupled with excellent communication abilities across various channels (in-person, phone, email, web presentations).
- • Strategic thinking capabilities with the ability to respond quickly and effectively in client-facing situations, alongside strong organizational skills and keen attention to detail.
- • Experience working with cross-functional teams and facilitating alignment across multiple senior stakeholders to reach actionable answers to complex problems.
- • Passion for consumers and the technologies that serve them, with a strong focus on user needs and intellectual curiosity about products that help meet those needs.
🏖️ Benefits
- • Comprehensive benefits package including health & wellness plans.
- • 401(k) retirement plan with a Nielsen match.
- • Generous paid time off policy.
- • Company-provided car for those who qualify.
- • Discretionary incentive/bonus program for eligible employees.
Skills & Technologies
Senior
Remote
Degree Required
About The Nielsen Company (US), LLC
Nielsen Holdings plc, known as Nielsen, is a global measurement and data analytics company. It provides data on what people watch and listen to. Nielsen's data is used by media companies, advertisers, and agencies to understand audiences and make decisions. The company collects information through various methods, including surveys, set-top box data, and digital measurement tools. Nielsen operates in over 100 countries, offering insights into consumer behavior across television, radio, digital media, and emerging platforms. Their mission is to provide the most complete and unbiased view of consumers and markets worldwide.
Similar Opportunities
Argentina
Full-time
Expires May 11, 2026
Remote
10 days ago
