Job Overview
Location
UK
Job Type
Full-time
Category
Data Science
Date Posted
June 2, 2026
Full Job Description
đź“‹ Description
- • Build the entire Customer Success function from scratch, including onboarding flows, health scoring models, engagement cadences, HubSpot setup, and renewal/expansion playbooks for enterprise influencer marketing clients.
- • Own a portfolio of brand accounts from post-signature, managing adoption, engagement, retention, and growth without relying on existing processes or prior team structure.
- • Onboard and train new customers on Kyra’s influencer marketing platform, ensuring rapid time-to-value through product training and strategic guidance on TikTok, Instagram, and YouTube campaigns.
- • Drive product adoption by closing the gap between available features and actual usage, proactively guiding clients to leverage AI-powered intelligence and campaign analytics tools.
- • Advise brands on influencer marketing strategy and creator selection, offering data-informed, opinionated recommendations beyond basic product functionality.
- • Maintain a consistent, proactive engagement cadence with clients through regular check-ins, reviews, and personalized communications, including feature updates and newsletters that drive engagement.
- • Identify early warning signs of churn by monitoring usage signals and account activity; intervene promptly to understand root causes and implement retention strategies.
- • Own the full renewal and expansion process, meeting quarterly renewal targets and identifying upsell opportunities based on client needs, usage patterns, and product capabilities.
- • Act as the primary internal voice of the customer, synthesizing feedback from brand accounts to inform product roadmap decisions and feature prioritization.
- • Maintain complete visibility into every account’s status, ensuring no client goes unengaged for more than a defined period and no renewal or expansion opportunity is missed.
- • Collaborate with the Solutions Engineer on technical setup and billing issues, while maintaining sole ownership of the client relationship and strategic success outcomes.
- • Leverage AI tools to enhance efficiency in customer outreach, reporting, and campaign advice, while ensuring all client interactions reflect personal judgment and experience.
- • Establish and document standardized processes that become the foundation for future Customer Success hires, setting the benchmark for scalability and excellence.
- • Deliver measurable outcomes: increasing retention rates, reducing churn, shortening time-to-value, and consistently exceeding upsell and expansion quotas.
- • Communicate complex product updates and strategic insights through clear, compelling written content that clients actively read and act upon.
- • Maintain rigorous organizational discipline, ensuring all account details, renewal dates, engagement history, and client preferences are accurately tracked and updated.
🎯 Requirements
- • Four or more years of experience in customer success or account management, ideally within B2B SaaS
- • Deep understanding of influencer and creator marketing, including campaign strategy and creator selection
- • Proven ability to build Customer Success systems from zero, including onboarding, health scoring, and engagement cadences
- • Strong data literacy to interpret usage metrics and identify at-risk or high-potential accounts
- • Experience carrying and achieving renewal and expansion quotas
- • Excellent written communication skills with a track record of creating engaging customer communications
🏖️ Benefits
- • 25 days PTO plus UK bank holidays, 4 company-wide Kyra Days, and 3 wellness days annually
- • Annual Learning & Development budget for skill growth
- • Annual bonus scheme tied to performance
- • Hybrid work model: 3 days per week in-office in London, with 4 days in-office during first 2 weeks for onboarding
Skills & Technologies
About Kyra Technologies Inc.
Kyra Technologies Inc. is a leading provider of AI-powered solutions focused on enhancing customer engagement and operational efficiency. Their platform leverages advanced machine learning and natural language processing to deliver personalized experiences across various touchpoints. Kyra's technology enables businesses to automate customer service, gain deeper insights into customer behavior, and optimize marketing campaigns. The company aims to empower organizations to build stronger customer relationships and drive significant business growth through intelligent automation and data-driven strategies. Their solutions are designed to be scalable and adaptable to the unique needs of diverse industries, facilitating seamless integration with existing business processes.
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