Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 27, 2026
Full Job Description
đź“‹ Description
- • Sully.ai is at the forefront of revolutionizing the healthcare industry, a sector ripe for transformation and innovation. We are on a mission to ensure that access to a great doctor is a fundamental human right, addressing the pervasive issues of delays, misdiagnoses, administrative chaos, and clinician burnout that plague the current system. Our core belief is encapsulated in our mission: 'One Human, One Doctor.' To achieve this, we are developing advanced AI teammates designed to augment the capabilities of clinicians. These AI agents act as scribes, nurses, receptionists, and translators, all powered by our proprietary, world-class AI models and deployed in real-world clinical settings. Our rapid growth is a testament to our impact, with over 450 organizations signed within the last 16 months. Our AI agents have already demonstrated significant value, cutting administrative tasks by approximately 2.8 hours daily per clinician and reducing onboarding times by an impressive 85%. To date, we have successfully completed over 5 million clinical tasks, serving a diverse range of over 36 medical specialties. Our commitment to innovation is further underscored by our successful funding rounds, having raised $25 million from prominent investors including Y Combinator, Eric Yuan, Amity, and Semper Virens. Our patented AI architecture, MedCon-1, has proven its superiority by outperforming leading models like GPT-4.5, Gemini, and Claude in critical clinical reasoning tasks. We are seeking exceptional 'A-players' who can deliver the equivalent of one year's output in just four months, embodying our culture of speed, ownership, and impact.
- • As a Senior Customer Success Manager for the KSA region, you will be instrumental in ensuring our clients achieve maximum value from Sully.ai's innovative solutions. Your primary responsibility will be to cultivate and deepen strategic partnerships with key stakeholders across our client organizations. This includes building strong relationships with C-suite executives, VPs, Directors, and clinical leaders, establishing yourself as a trusted advisor. You will be responsible for orchestrating all client interactions, from regular check-ins to comprehensive Quarterly Business Reviews (QBRs), ensuring alignment and driving mutual success.
- • Leading client outcomes is at the heart of this role. You will work collaboratively with clients to define clear success metrics, develop tailored adoption plans, and meticulously track progress to ensure our clients achieve their desired objectives. Your ability to demonstrate measurable Return on Investment (ROI) will be critical, focusing on the metrics that matter most to our clients, such as significant time savings, increased revenue generation, and enhanced staff satisfaction. Furthermore, you will play a pivotal role in driving expansion opportunities within existing accounts. This involves identifying potential areas for deeper integration and collaboration, ensuring pilot programs are executed flawlessly, and clearly articulating the value proposition that leads to expanded adoption of Sully.ai's solutions.
- • A key aspect of your role will involve contributing to the development of our client success playbooks. You will be instrumental in defining and refining the best practices for how we consult, support, and grow our highest-value accounts, creating scalable processes that can be leveraged across the organization. Crucially, you will serve as the internal 'voice of the client.' This means translating real-world challenges and pain points experienced by our clients into actionable insights for our product and engineering teams, ensuring that Sully.ai's development roadmap is directly aligned with delivering maximum impact and value to our customers.
- • This role demands a proactive, results-oriented individual who operates with a sense of ownership and accountability. You must be adept at navigating complex organizational structures, influencing key decision-makers, and driving tangible results in a fast-paced, high-growth environment. Your ability to build trust rapidly, deliver consistent value, and maintain alignment with executive stakeholders will be paramount to your success and the success of our clients.
🎯 Requirements
- • 6+ years of experience in client-facing roles, specifically serving C-suite, VPs, or Directors, with a proven track record of running high-stakes meetings and influencing strategic outcomes.
- • Demonstrated ability to build trust quickly, deliver measurable results, and maintain alignment with executive stakeholders.
- • Experience in a high-growth B2B startup environment is highly preferred, alongside backgrounds in management consulting or client-facing finance roles. Prior experience as a founder is also a strong plus.
- • A strong sense of ownership and extreme accountability, operating with an entrepreneurial mindset.
- • Metrics-driven approach to work, with the ability to prioritize effectively and manage responsibilities end-to-end.
- • Willingness to travel up to 20% for in-person client meetings and industry conferences.
🏖️ Benefits
- • Opportunity to revolutionize the antiquated $800B+ Healthcare market with cutting-edge AI technology.
- • Work alongside a team where over 50% are ex-founders, fostering a culture of high performance and shared ambition.
- • Experience a fast-paced environment that values urgency, autonomy, and ownership.
- • Tackle unique, first-of-their-kind challenges at the intersection of AI and medicine.
- • Make a tangible impact by helping doctors reclaim their time and enabling patients to receive better, faster care.
Skills & Technologies
Senior
Onsite
Degree Required
About Sully Inc.
Sully Inc. builds an AI platform that automates clinical documentation for healthcare providers. The system listens to patient encounters in real time, generates structured notes, integrates with electronic health records, and updates the appropriate medical codes. Target users include physicians, nurses, and medical scribes in hospitals and private practices who want to reduce administrative workload, minimize errors, and focus on patient care rather than paperwork.
