Senior Data Analyst

Netomi AI Inc.

Job Overview

Location

Gurugram

Job Type

Full-time

Full Job Description

📋 Description

• Analyze large-scale customer interaction data from enterprise clients such as Delta Airlines, MetLife, MGM, and United to identify trends, bottlenecks, and opportunities for improving AI-driven customer experience workflows.
• Build and maintain dashboards and visualizations using internal analytics tools to track key performance indicators for AI agent performance, including resolution rates, escalation rates, and customer satisfaction metrics.
• Collaborate with product and engineering teams to define success metrics for new AI agent deployments and validate model outcomes through data-driven insights.
• Perform root cause analysis on anomalies in customer journey data to support optimization of the no-code AI platform’s automation logic and decision pathways.
• Translate business questions from non-technical stakeholders into structured data queries and reports that inform product roadmap decisions and client success strategies.
• Automate recurring reporting tasks using SQL, Python, or other scripting tools to reduce manual effort and improve data accuracy across global client accounts.
• Work closely with customer success and sales teams to provide data-backed insights that demonstrate ROI and impact of Netomi’s AI platform to enterprise clients.
• Ensure data integrity and consistency across multiple data sources, including CRM systems, call logs, chat transcripts, and support ticketing platforms.
• Participate in cross-functional agile sprints to prioritize data initiatives that align with product development cycles and client delivery timelines.
• Document analytical processes, data definitions, and reporting standards to enable knowledge sharing and scalability across the analytics team.
• Monitor data quality and flag inconsistencies or gaps in incoming data streams to proactively address issues before they impact client reporting or model training.
• Stay current with industry benchmarks in AI-powered customer experience and apply insights to enhance internal analytics frameworks.
• Support ad-hoc data requests from leadership and client-facing teams with timely, accurate, and actionable insights.
• Contribute to the development of predictive models by providing cleaned, labeled, and structured datasets for machine learning engineers.
• Maintain compliance with data privacy and security protocols when handling sensitive customer interaction data from global enterprises.

🎯 Requirements

• Proficiency in SQL and at least one programming language such as Python or R for data analysis and automation
• Experience building dashboards and visualizations using tools like Tableau, Power BI, or similar platforms
• Proven track record of analyzing customer interaction or CX data in a SaaS or AI-driven enterprise environment
• Strong ability to translate business problems into data-driven solutions and communicate insights to technical and non-technical audiences
• Experience working with CRM, call center, or chat platform data (e.g., Salesforce, Zendesk, Genesys)
• Understanding of AI/ML workflows and how customer data feeds into automated decision systems

🏖️ Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Unlimited paid time off and flexible work hours
• Professional development stipend for courses, certifications, or conferences
• Access to cutting-edge AI tools and enterprise datasets for learning and innovation
• Remote-friendly work environment with team retreats and annual in-person gatherings

Skills & Technologies

Senior

Onsite

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Netomi AI Inc.

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About Netomi AI Inc.

Netomi AI Inc. provides conversational AI software that automates customer support across email, chat, messaging, and voice channels. The platform integrates with CRM, e-commerce, and contact-center systems to resolve tickets, predict intent, and escalate complex issues to human agents. Founded in 2015, the company serves retail, telecom, financial services, and travel brands, measuring outcomes through containment rate, response time, and CSAT improvements. Headquartered in San Francisco with development offices globally, Netomi focuses on multilingual natural language understanding, reinforcement learning, and secure enterprise deployment.

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