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Job Overview
Location
New York City, New York, USA
Job Type
Full-time
Category
Product Management
Date Posted
September 19, 2025
Full Job Description
đź“‹ Description
- • Own the end-to-end success of HTS Commerce partners—from first handshake to multi-year, multi-product renewals—by designing and executing a global Partner Success playbook that turns today’s pilots into tomorrow’s eight-figure revenue streams.
- • Build and scale a distributed team of Partner Success Managers, Solutions Engineers, and Onboarding Specialists; hire, coach, and retain world-class talent while creating career ladders that keep A-players engaged in a 100 % remote environment.
- • Reduce time-to-first-booking by 50 % within your first year: craft repeatable onboarding blueprints, API certification checklists, and launch-week war-room rituals that let airlines, banks, and OTAs go live in days instead of months.
- • Act as the “CEO of the partner portfolio”—owning P&L targets, renewal forecasts, and upsell pipelines; present quarterly business reviews to C-suite stakeholders at Fortune 500 brands, translating product adoption metrics into incremental revenue stories they can take to their board.
- • Translate partner pain points into product roadmap gold: run structured feedback loops with Engineering, Data Science, and Fintech Product teams to prioritize features like dynamic bundling, post-ticketing upsell, or machine-learning price predictions that directly lift partner conversion.
- • Deploy a data-driven health-score methodology that combines NPS, booking velocity, fintech attach rate, and margin contribution; trigger automated playbooks that rescue at-risk accounts and double-down on expansion-ready ones.
- • Negotiate and structure complex commercial agreements alongside Sales, Legal, and Finance—balancing volume commitments, exclusivity clauses, and revenue-share tiers so that every new contract is both profitable and scalable.
- • Champion the voice of the partner inside Hopper—run monthly “Partner Advisory Councils,” publish voice-of-customer briefs, and secure executive sponsorships that keep HTS roadmaps aligned with where the market is heading.
- • Establish global operating rhythms: OKRs, QBR templates, renewal calendars, and escalation ladders that give remote teams clarity and speed despite spanning 15+ time zones.
- • Mentor emerging leaders across Support, Operations, and Commercial to create a unified “One Hopper” experience for partners, eliminating hand-off friction and ensuring promises made in the sales cycle are promises kept post-launch.
- • Evangelize Hopper’s fintech differentiation—Cancel for Any Reason, Price Freeze, Flight Disruption Guarantee—so partners understand how these products drive 1.6× higher repeat rates and 30 % attach rates, then embed them into co-marketing campaigns that amplify joint branding.
- • Keep a pulse on competitive threats and regulatory shifts (GDPR, DOT, PCI) that could impact partner roadmaps; brief internal teams early and architect compliance-ready solutions that turn risk into competitive moats.
- • 5+ years of experience building and leading Partner Success, Account Management, or Solutions Engineering teams in B2B SaaS, e-commerce, or travel technology; demonstrated success managing a portfolio >$100 M annual bookings.
- • Deep fluency in travel commerce—GDS, NDC, OTA, airline, or hotel distribution—plus a network of industry contacts you can activate on day one to accelerate pipeline.
- • Quantitative mindset: you can write SQL, build Looker dashboards, and translate cohort retention curves into C-level narratives; Excel modeling is second nature.
- • Executive presence: comfortable presenting to Fortune 500 boards, negotiating eight-figure renewals, and handling escalations with empathy and urgency.
- • Experience working in a hyper-growth, remote-first startup where resourcefulness trumps resources; you have shipped partner-facing playbooks under tight deadlines and ambiguous scopes.
- • Nice-to-have: MBA or equivalent strategy consulting background; familiarity with fintech or insurtech products; multilingual capabilities for EMEA or LATAM expansion.
🎯 Requirements
- • 10+ years in client-facing leadership roles (Partner Success, Account Management, Solutions, or Professional Services) with at least 5 years managing managers in a remote-first environment.
- • Proven track record of scaling a partner-facing organization that supported >$100 M annual gross bookings or >$20 M ARR.
- • Expert command of travel distribution technology—GDS, NDC, airline PSS, hotel CRS, or car rental APIs—and the commercial models that underpin them.
- • Data-driven decision maker: advanced Excel, SQL, or BI tools; able to build forecasting models that inform renewal and upsell strategies.
- • Demonstrated success negotiating and renewing complex, multi-year B2B contracts with Fortune 1000 companies, including volume commitments and revenue-share structures.
🏖️ Benefits
- • Competitive pre-IPO equity package plus unlimited PTO and an annual Carrot Cash travel stipend—use Hopper inventory to explore the world.
- • 100 % employer-paid medical, dental, and vision for employees; generous parental leave well above U.S. industry standards.
- • $200 monthly work-from-home stipend plus on-demand access to co-working spaces worldwide through FlexDesk—work from anywhere, anytime.
- • 401(k) plan, FSA/HSA, life & disability insurance, and a culture that celebrates risk-taking and open communication with C-suite leadership.
Skills & Technologies
Senior
Remote
About Hopper Inc.
Hopper is a travel technology company that uses predictive analytics and machine learning to forecast flight and hotel prices, allowing consumers to book travel at optimal times. Founded in 2007 and headquartered in Montréal, Canada, it operates mobile-first booking platforms and provides fintech products like price freeze, cancel-for-any-reason, and rebooking guarantees to reduce travel risk.
