Senior End User System Specialist

Rohlik Group SE

Job Overview

Location

Prague, Czech Republic (Headoffice)

Job Type

Full-time

Full Job Description

📋 Description

• Senior End User System Specialist at Rohlik Group SE, an expert-level role combining advanced identity engineering, SaaS administration, automation design, and digital workplace reliability to ensure seamless technology operations across headquarters and warehouses.
• Owns resolution of complex cross-domain issues in identity, access, devices, networks, workflows, and SaaS; acts as escalation point and quality benchmark for junior colleagues; defines standards, documentation, and repeatable processes; leads technical ownership in domains including Identity, MDM, SaaS tooling, Warehouse IT, and Network areas.
• Designs automated processes using Okta Workflows, Slack Workflows, n8n/Make, and scripting; leverages AI automation tools to eliminate manual work such as auto-processing tickets, data extraction and reconciliation, mass updates in SaaS tools, and bulk onboarding/offboarding; identifies opportunities to embed AI into daily workflows and trains others.
• Participates in cross-company initiatives like RBAC redesign, onboarding automation, MDM consolidation, and warehouse deployments; owns parts of project delivery including analysis, design, implementation, documentation, and testing; partners with HR, Security, Ops, and Engineering on process improvements.
• Produces high-quality guidelines, architecture notes, asset documentation, and network plans; mentors and trains junior colleagues; contributes to upskilling the entire IT Ops function.
• Architects end-to-end Okta-based identity flows (LCM, Workflows, HR → Okta → SaaS); redesigns onboarding/offboarding for special scenarios; implements and maintains SAML/SCIM integrations.
• Troubleshoots complex SaaS issues across Google Workspace, Slack, Linear, Confluence, Entra; builds two-way integrations between departmental systems (e.g., Slack ↔ Linear, HRIS ↔ Okta); drives RBAC implementation and security governance improvements.
• Leads HQ MDM consolidation for MacOS, Windows, and Android; defines security, update, and policy standards for devices; owns device lifecycle processes including automation of asset flows.

🎯 Requirements

• 3–5 years of experience in advanced IT support, engineering, or integration roles
• Advanced Okta admin skills including SAML, SCIM, LCM, MFA, and Workflows
• Experience with SaaS ecosystems such as Google Workspace, Slack, and MDM platforms
• Proficiency with automation tools including n8n, Make, scripting, and API logic
• Strong identity, access, and security governance mindset
• Understanding of endpoint security and MDM configurations
• Strong system integration and troubleshooting skills across Windows, macOS, Linux, and Android
• Ability to design repeatable processes and automate them
• English: upper-intermediate proficiency
• Ownership-driven, proactive, and improvement-oriented mindset
• Strong analytical and system-thinking skills
• Clear communication and precise documentation abilities
• Ability to influence processes and drive change across teams
• Comfort with ambiguity and designing structure from scratch

🏖️ Benefits

• Strong fixed salary with fair and transparent rewards — no bonus games or politics
• Free lunch every day and fresh fruit & vegetables in the office
• Hybrid work model: three days in the office, two days at home office with flexibility
• Unlimited paid vacation based on trust
• Personal growth opportunities aligned with company’s rapid expansion
• Real impact on how people eat and live through meaningful work
• Peer recognition program with credits usable in the internal cafeteria
• Free Xtra membership and 10% cashback on purchases at Rohlik.cz
• Sport and wellbeing support including company sports challenges or subsidized Multisport card
• Collaborative team culture focused on mutual support, fast execution, and celebrating wins

Skills & Technologies

Linux

Android

Senior

Onsite

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Rohlik Group SE

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About Rohlik Group SE

Rohlik Group is a European technology leader focused on revolutionizing the e-grocery sector. Rohlik provides customers with fast delivery, often within 60 minutes or specified 15-minute windows, and a wide selection of over 17,000 items. The company focuses on meeting the daily and weekly grocery needs of families in Europe with a broad assortment that includes private label brands, locally sourced goods, and international brands. Rohlik Group operates in multiple countries, including the Czech Republic, Hungary, Austria, and Germany. Rohlik boasts a world-class Net Promoter Score of 70% across all countries.

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