Senior IT Operations - East Coast

Drata, Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior IT Operations team member at Drata, you will help lead day-to-day support, systems administration, and operational improvements that enable employees to do their best work, combining hands-on technical support with ownership of core SaaS tools, device management, process improvement, and automation while ensuring the internal environment remains secure, compliant, and ready to scale.
• You will own the end-to-end onboarding and offboarding process, provide technical support via phone, email, Slack, or remote desktop, act as an escalation point for complex issues, collaborate with IT Engineering to improve system reliability, administer core SaaS platforms (Okta, Google Workspace, Zoom, Slack, Atlassian), manage hardware lifecycle for Apple devices, maintain accurate asset inventory, drive process improvements through documentation and automation, contribute to the IT knowledge base, and stay current on emerging technology to bring improvement ideas.
• You will join Drata’s Information Technology team, part of a mission-driven organization of 600+ people worldwide focused on helping companies earn and keep user trust through trust, integrity, customer obsession, competitive fire, diversity, and automation-first principles, operating with a Driver mindset that emphasizes ownership, precision, velocity, and mission-driven impact.
• In this role, you will deepen your expertise in enterprise IT operations, gain ownership over critical employee experience workflows, develop automation and process improvement skills, strengthen your ability to collaborate across teams as a trusted escalation point, and grow your impact in a fast-scaling, security-conscious environment while advancing your career with Drata’s investment in professional development.

🎯 Requirements

• 5-7 years in an IT Operations or similar role
• Deep technical knowledge of macOS
• Hands-on experience with IAM and SSO/SAML solutions (Okta, Ping, or similar)
• Experience managing and administering SaaS platforms (Okta, Google Workspace, Slack, Zoom, or similar)
• Experience with MDM platforms such as JAMF, Kandji, or Fleet
• Experience with Jira Service Management (JSM) or a similar IT ticketing platform
• Solid networking fundamentals - DNS, firewalls, and RFCs
• Strong troubleshooting and root-cause analysis skills
• A genuine curiosity and drive to keep learning
• A collaborative, empathetic communication style
• Ability to manage multiple, competing tasks & priorities with ease

🏖️ Benefits

• Shared Success: Stock equity (RSUs) to share in company growth
• Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage, plus wellness benefits and healthcare concierge services
• Financial Well-being: 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and discounted voluntary offerings
• Family Support: Paid Parental Leave after six months, Kindbody fertility and family-building benefits, and dedicated leave specialists
• Growth & Development: Generous annual stipends for professional and personal development, plus internal learning opportunities
• Time Off & Flexibility: Flexible vacation policy, paid holidays, and perks for rest and rejuvenation

Skills & Technologies

REST

Senior

Remote

$106k-131k

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Drata, Inc.

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About Drata, Inc.

Drata is a compliance automation platform that continuously monitors and collects evidence for security frameworks such as SOC 2, ISO 27001, HIPAA, and PCI DSS. It integrates with cloud services, identity providers, and SaaS tools to track controls, manage risks, and generate audit-ready documentation. The company serves technology startups and enterprises seeking to streamline security compliance workflows and maintain continuous monitoring without manual spreadsheets.

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