Senior Manager, Business Systems Product & Operations

Weave Communications, Inc.

Job Overview

Location

Weave - Headquarters (Lehi, UT)

Job Type

Full-time

Full Job Description

📋 Description

• Lead and mentor a hybrid team of Product Managers and Business Systems Analysts focused on Salesforce and financial systems, fostering a solution-consulting culture that proactively identifies process bottlenecks.
• Own Product Operations by designing and maintaining prioritization frameworks, impact analysis templates, and standardized SDLC lifecycles for internal products to ensure efficient delivery.
• Drive the 12-month rolling roadmap, balancing technical debt with high-impact projects through capacity modeling and strategic resource allocation aligned with company priorities.
• Partner with leadership on budget planning for the tech stack, optimizing spend on licenses, integrations, and consulting while serving as the strategic liaison between senior leadership in Sales, Finance, and Operations.
• Lead requirements gathering for financial systems expansion and AI adoption, ensuring business needs are translated into scalable functional requirements, process maps, and data-backed user stories on a clean data foundation.
• Bridge high-level business goals and technical execution to maximize employee efficiency across global teams through transparent communication and expectation management.

🎯 Requirements

• Bachelor’s degree in Business, Information Systems, or a related field with deep focus on the Salesforce ecosystem.
• 7+ years of experience in Business Systems or Product Management.
• 3+ years of direct people management experience leading Product Managers or Business Systems Analysts.
• Proven expertise in Product Operations, including roadmapping tools, capacity planning spreadsheets, and ROI-based prioritization frameworks.
• Experience in budget management and vendor relations within a SaaS or systems environment.
• Exceptional stakeholder management skills with ability to navigate competing priorities and communicate technical trade-offs to non-technical audiences.

🏖️ Benefits

• Opportunity to lead AI innovation and financial systems expansion at the forefront of the Future of Work.
• Hybrid work model based in Lehi, Utah headquarters with flexibility for remote/in-office collaboration.
• Direct impact on global employee efficiency through process empathy and automation of manual, swivel-chair work.
• Mentorship and coaching role focused on elevating team members and fostering professional growth.
• Influence over budget, roadmap, and resource allocation as a strategic partner to senior leadership.
• Work in an inclusive, equal-opportunity workplace committed to diversity and accessibility accommodations.

Skills & Technologies

Senior

Remote

Degree Required

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Weave Communications, Inc.

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About Weave Communications, Inc.

Weave Communications provides a unified customer communication and engagement platform for small and medium-sized healthcare, dental, optometry, veterinary, and other service businesses. Its cloud software integrates VoIP phone, text messaging, email, scheduling, payments, reviews, analytics, and team collaboration tools into a single interface that syncs with existing practice management systems. The platform automates appointment reminders, billing collections, marketing campaigns, and patient feedback requests while maintaining HIPAA compliance and supporting multi-location practices. Founded in 2011 and headquartered in Lehi, Utah, Weave is publicly traded on the NYSE under the ticker WEAV.

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