Senior Manager, IT Operations

Ironclad Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Lead and develop the IT Operations function, including coaching and growing a team of IT engineers and contractors, setting clear priorities, and raising the bar on execution and service quality.
• Own end-user support and service delivery across laptops, mobile devices, collaboration tools, office technology, and executive support, ensuring teammates can do their best work without friction.
• Establish and manage operational metrics and workflows across ticketing, SLAs, escalations, documentation, and continuous service improvement.
• Oversee identity and access operations, including provisioning and deprovisioning, SSO and MFA integrations, role-based access control, access reviews, and audit readiness.
• Own advanced administration of Google Workspace, including organizational settings, admin roles, group governance, email and calendar controls, and secure, scalable rollout of Gemini for Workspace capabilities.
• Administer and optimize core employee platforms including Slack, Zoom, and Glean, with responsibility for enterprise settings, permissions, integrations, adoption, and high-priority escalation support.
• Build reporting, triage, and support workflows across Google Workspace, Slack, Zoom, Glean, and ITSM tooling to improve operational visibility, service quality, and support efficiency.
• Drive lifecycle management and governance for devices, endpoints, core IT systems, and SaaS applications, with a focus on scalability, automation, and sound operational controls.
• Partner cross-functionally with Security, People, Finance, Workplace, and business teams to deliver technology rollouts, solve operational problems, and support company growth.
• Balance a high-empathy employee experience with strong security, compliance, and risk management practices across the IT environment.
• Roll up your sleeves on high-priority issues when needed, while also building the systems, documentation, and operating rhythms that allow the team to scale effectively.

🎯 Requirements

• 7+ years of experience in IT operations, business technology, enterprise IT, or a related function, with 3+ years leading technical teams in a fast-paced environment.
• Strong knowledge of IAM concepts and tooling, including Okta or comparable IdP platforms, SAML, OIDC, SCIM, MFA, RBAC, and least-privilege access models.
• Deep hands-on expertise administering Google Workspace and core employee productivity platforms, including Okta, Slack, and Zoom, in a scaling SaaS environment.
• Strong experience with IT service management tools used for reporting, triage, workflow coordination, and end-user support; experience with Risotto or comparable platforms is a plus.
• Hands-on familiarity with adjacent IT operations tooling such as Jamf or other MDM platforms, 1Password, endpoint management, and common SaaS administration patterns.
• A track record of improving support operations through metrics, process design, documentation, and enablement.

🏖️ Benefits

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• Opportunity to help build the company you want to work at

Skills & Technologies

Senior

Hybrid

$175k-216k

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Ironclad Inc.

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About Ironclad Inc.

Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.

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