Senior Manager, Machine Learning Engineering

New Relic, Inc.

Job Overview

Location

Bangalore, India

Job Type

Full-time

Full Job Description

📋 Description

• Lead the AI/ML Research Engineering team in Bangalore to transform cutting-edge academic research into market-defining AI products for New Relic’s Intelligent Observability platform, directly impacting how global enterprises monitor, diagnose, and resolve complex software systems at scale.
• Mentor and grow a world-class team of research engineers by fostering intellectual curiosity, driving rapid experimentation, and ensuring impactful delivery of AI innovations that bridge theory and production.
• Define and execute the research roadmap by identifying and prioritizing novel techniques in LLMs, Knowledge Graphs, Reinforcement Learning, and algorithmic analysis to create sustainable competitive advantage in enterprise observability.
• Guide the end-to-end innovation lifecycle—from dissecting research papers and formulating hypotheses to building proofs-of-concept and collaborating with product and platform teams to ship robust, scalable features.
• Serve as a key technical thought leader within New Relic, translating complex AI concepts into clear product strategies and representing the company’s innovation to stakeholders, customers, and the broader tech community.
• Apply expertise to unique, high-scale telemetry and observability datasets to develop novel solutions for unsolved problems in software reliability, incident resolution, and automation.
• New Relic is a global leader in Intelligent Observability, consistently recognized by Gartner Magic Quadrant for over a decade, building an AI-powered platform that empowers companies to thrive in an AI-first world through unparalleled system insights.
• The Bangalore-based AI/ML Research Engineering team serves as the innovation engine at the heart of New Relic’s platform, dedicated to bridging state-of-the-art AI with tangible customer outcomes in software reliability and automation.
• You will have the autonomy to explore, access to resources for building, and a global platform to make a massive impact by leading the team that writes the future of Intelligent Observability with AI.
• This role offers the opportunity to grow as a technical leader while shaping the direction of AI applications in observability, gaining deep experience in translating research into shipped products, patents, and premier conference publications.

🎯 Requirements

• Bachelor’s, Master’s or PhD in Computer Science, AI, Machine Learning, or a related field from a top-tier institution.
• 15+ years of experience in applied AI/ML, with a minimum of 5 years leading high-performing research or applied science teams.
• Proven track record of leading research initiatives that have translated into shipped products, patents, or publications in premier conferences (e.g., NeurIPS, ICML, KDD, ACL).
• Deep technical expertise in one or more of: Natural Language Processing (NLP) & Large Language Models (LLMs), Retrieval-Augmented Generation (RAG); Graph Machine Learning and Knowledge Graphs; Time-Series Analysis, Anomaly Detection, or Causal Inference.
• Ability to operate as a "player-coach"—comfortable discussing theoretical model architectures and pragmatic engineering trade-offs.
• Bonus: Direct experience in AIOps, Observability, Telemetry, or IT Operations; experience building and scaling ML services in cloud-native environments (AWS, GCP, Azure); hands-on proficiency with Python and modern ML frameworks (PyTorch, TensorFlow, LangChain, LlamaIndex).

🏖️ Benefits

• Opportunity to lead a high-impact AI research team at a global leader in Intelligent Observability, recognized by Gartner Magic Quadrant for over a decade.
• Autonomy to explore innovative ideas, access to resources for building proofs-of-concept, and a platform to ship AI-driven features at global scale.
• Flexible workforce model supporting fully office-based, fully remote, or hybrid work arrangements to best support individual and team success.
• Commitment to diversity, equity, and inclusion—fostering a welcoming environment where authentic selves are valued and celebrated.
• Support for professional growth through access to cutting-edge research, collaboration with product and platform teams, and engagement with the broader tech community.
• New Relic provides reasonable accommodations for applicants with disabilities and supports career success through inclusive hiring practices.
• Export compliance assessment may be required for certain roles, with information provided during the application process if relevant.
• Evaluation based solely on qualifications, without regard to race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Skills & Technologies

Python

AWS

Azure

GCP

TensorFlow

Senior

Remote

Degree Required

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New Relic, Inc.

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About New Relic, Inc.

New Relic, Inc. provides a cloud-based observability platform that unifies application performance monitoring, infrastructure monitoring, log management, error tracking, and digital experience insights. It ingests telemetry from servers, containers, mobile apps, and browsers, then correlates metrics, events, logs, and traces to help engineering and operations teams detect, triage, and resolve software issues faster. The company offers SaaS subscriptions, open-source agents, and programmable APIs, serving enterprises and DevOps-centric organizations worldwide since 2008.

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