Senior Manager, Product Design

📋 Description

• • As a Senior Manager, Product Design at Netomi AI Inc., you will be at the forefront of innovation, driving the design vision for our groundbreaking agentic AI platform. This pivotal role is responsible for shaping the user experience of cutting-edge AI-centric features that are transforming customer experience for the world's largest global brands, including industry leaders like Delta Airlines, MetLife, MGM, and United.
• • You will lead the charge in defining and executing the design strategy for our no-code platform, ensuring it remains intuitive, powerful, and scalable for enterprise-level deployment. Your work will directly influence the platform's ability to deliver the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents across any CX use case.
• • A core responsibility will be to conduct comprehensive user research, employing a variety of methodologies including user interviews, surveys, and usability testing. This deep understanding of user needs and behaviors will be the foundation for your design decisions.
• • You will translate research findings and product requirements into tangible design artifacts, including detailed sitemaps, intuitive wireframes, and interactive prototypes. These deliverables will serve as the blueprint for our Engineering team, ensuring a clear and actionable path to building a world-class product.
• • Your impact will extend across the entire Netomi platform, influencing its overall design and functionality. You will be instrumental in iterating on existing features and developing new ones to guarantee an exceptional and seamless user experience for our diverse customer base.
• • Collaboration is key in this role. You will work in close partnership with cross-functional teams, including Product Management, Engineering, and Customer Success. This integrated approach ensures that design decisions are aligned with business objectives, technical feasibility, and customer needs, fostering a cohesive and high-performing product development lifecycle.
• • You will champion design thinking principles throughout the organization, advocating for user-centered design practices and fostering a culture of innovation and continuous improvement.
• • This position offers a unique opportunity to contribute to the AI revolution, directly impacting how global enterprises manage and enhance their customer interactions. You will be instrumental in building a leading-edge experience that empowers our clients to drive efficiency, reduce costs, and deliver superior customer satisfaction.
• • You will be expected to mentor and guide junior designers, fostering their professional growth and ensuring the highest standards of design quality across the team.
• • Your responsibilities will include defining design systems and ensuring consistency in UI/UX across all product touchpoints, contributing to the overall brand identity and user perception of Netomi.
• • You will stay abreast of the latest trends and advancements in AI, UX design, and enterprise software, bringing fresh perspectives and innovative solutions to the team.
• • The Senior Manager, Product Design will play a crucial role in user journey mapping, identifying pain points and opportunities for improvement within the customer experience lifecycle.
• • You will be responsible for presenting design concepts and rationale to stakeholders, including senior leadership, effectively communicating the value and impact of design decisions.
• • This role requires a strategic thinker who can balance user needs with business goals, ensuring that the design solutions are not only aesthetically pleasing and user-friendly but also commercially viable and aligned with Netomi's strategic objectives.
• • You will contribute to the product roadmap by providing design insights and recommendations based on user research, market trends, and competitive analysis.
• • Ultimately, you will be a key driver in ensuring Netomi's platform remains at the cutting edge of AI-powered customer experience solutions, making a tangible difference for our enterprise clients and their customers.