Senior Manager, Product Design

Iron Mountain Incorporated

Job Overview

Location

US | FL | Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the UX vision, strategy, and execution for Iron Mountain’s InSight DXP, a flagship AI-powered Digital Experience Platform, ensuring design priorities align with the Global Platform & Technology organization’s strategic goals and the broader Digital Business transformation.
• Drive the evolution of product design by defining AI-first interaction patterns for users engaging with generative AI, LLMs, and agentic workflows, translating complex technical capabilities into intuitive, accessible, and enterprise-grade user experiences.
• Architect and scale enterprise design systems that eliminate design drift, enforce accessibility standards, and support consistent, modern user patterns across a high-volume, global SaaS platform operating in regulated industries.
• Establish and maintain an effective operating cadence for the design team, aligning with agile sprints to accelerate time-to-market while ensuring transparency and accountability across cross-functional product, engineering, and leadership initiatives.
• Partner closely with Platform leadership, including the VP of Platform Engineering, to influence prioritization, advocate for user-centered decisions, and bridge user needs with business ROI through high-impact executive communications and narratives.
• Mentor and enable design leadership by identifying organizational gaps, resolving execution bottlenecks, and fostering a culture of innovation, collaboration, and continuous improvement within a high-intensity, platform-led environment.
• Contribute to Iron Mountain’s mission of sustainable information management by helping enterprises unlock the value of their data through responsible, innovative, and user-centric digital solutions that serve 95% of the Fortune 1000.
• Grow as a strategic design leader in a transforming organization, shaping the future of AI-integrated enterprise platforms while advancing expertise in systemic design, AI ethics, and scalable UX operations within a global, compliance-focused context.

🎯 Requirements

• 12+ years of experience in Product Design, with at least 5 years in a senior leadership role overseeing complex SaaS or enterprise platforms.
• Proven track record in ‘AI-First’ design, specifically creating intuitive interfaces for generative AI, LLMs, or agentic workflows.
• Experience building and scaling design systems within an Agile framework to support a high-volume, global user base.
• Ability to understand how low-code/no-code architectures and metadata frameworks impact user experience in fast-paced technological landscapes.
• Experience in industries with heavy compliance and governance requirements, such as Banking, Government, or Healthcare.
• Proficiency in Figma for real-time, side-by-side collaboration with marketing, brand, and cross-functional teams.
• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Design, or a related field (or equivalent professional experience).

🏖️ Benefits

• Opportunity to lead UX strategy for a flagship AI-powered platform used by 95% of the Fortune 1000, driving meaningful impact in digital transformation and information management.
• Work within Iron Mountain’s Global Platform & Technology organization, a central engine of innovation building scalable, platform-led solutions for enterprise clients worldwide.
• Influence the future of AI-integrated enterprise software by shaping intuitive, responsible, and accessible user experiences for advanced AI agents and metadata-driven workflows.
• Collaborate with cross-functional teams in a culture that values smart, committed people and encourages unique contributions to sustainable, socially responsible innovation.
• Professional growth in a transforming organization that balances a 70-year legacy with a digital-first, platform-led future, offering stability and forward-looking challenge.
• Remote work flexibility based in the US | FL | Remote, enabling work-life balance while contributing to a global mission of preserving data, artifacts, and privacy.

Skills & Technologies

Senior

Remote

Degree Required

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Iron Mountain Incorporated

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About Iron Mountain Incorporated

Iron Mountain Incorporated is a global provider of information management, storage, and digital transformation services. Founded in 1951, it safeguards physical and digital assets for more than 225,000 customers worldwide, including 95% of the Fortune 1000. The company operates a network of secure facilities for records storage, data centers, and art storage, alongside offering cloud migration, data governance, and secure shredding services. Headquartered in Boston, Massachusetts, Iron Mountain helps organizations reduce risk, comply with regulations, and unlock value from their information throughout its lifecycle.

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