Job Overview
Location
New York, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • As a Senior Manager, Strategic Implementations at Ramp Business Corporation, you will be at the forefront of shaping how our largest and most complex enterprise clients experience and adopt our revolutionary financial operations platform. This pivotal role involves leading and mentoring a high-performing team of 5-7 Customer Activation Managers (CAMs), each dedicated to guiding approximately 4-6 intricate implementations concurrently. Your leadership will be instrumental in cultivating a culture of excellence, driving efficient product onboarding, and maximizing customer value realization within our Large Account and Enterprise portfolio.
- • Your primary responsibility will be to develop, refine, and standardize best practices for customer implementation and activation. This includes creating robust playbooks, optimizing workflows, and leveraging technology to enhance team output and efficiency. You will be the architect of success for our enterprise clients, ensuring they not only adopt Ramp but also fully leverage its capabilities to achieve significant time and cost savings.
- • You will be deeply involved in the day-to-day management of your CAMs, overseeing their activities and performance against key metrics. This includes ensuring the team consistently exceeds product onboarding and spend activation goals, while simultaneously maintaining exceptional levels of customer satisfaction (CSAT). Your ability to coach, mentor, and develop your direct reports will be crucial to their success and the overall performance of the team.
- • A significant aspect of this role is fostering the professional growth of your team members. You will implement comprehensive career development and leadership plans, providing consistent 1:1 mentoring, coaching on essential sales and customer success skills, enhancing product knowledge, delivering constructive call feedback, and facilitating targeted enablement sessions. Your guidance will empower your CAMs to excel in their roles and advance their careers.
- • You will serve as a critical voice of the customer within Ramp, channeling client feedback and insights to inform product development, refine go-to-market strategies, and contribute to the overall growth and evolution of our Enterprise segment. This cross-functional collaboration extends to working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to ensure seamless customer journeys and drive positive business outcomes.
- • Data will be your compass. You will build and maintain Salesforce dashboards to meticulously monitor customer success metrics and team performance. This data-driven approach will enable you to identify trends, pinpoint areas for improvement, and make informed decisions to optimize processes and drive efficiency. Regular reporting on team performance and forecasting to senior leadership will be a key deliverable, ensuring transparency and alignment across the organization.
- • Representing the Customer Activation team in cross-functional forums is essential. You will engage with leaders from other departments, advocating for your team's needs, sharing insights, and collaborating on initiatives that impact the enterprise customer experience. Your ability to build strong relationships and influence stakeholders will be paramount.
- • This role offers a unique opportunity to significantly impact Ramp's trajectory by shaping the customer success and onboarding motion for our most valuable clients. You will be instrumental in building and refining the processes and strategies that define the enterprise customer experience at Ramp, contributing directly to our mission of transforming how businesses manage their finances.
- • You will be responsible for ensuring that our enterprise clients achieve tangible benefits from using Ramp, such as significant time savings and cost reductions, by driving deep product adoption and maximizing the utilization of our integrated financial operations platform. This includes overseeing the successful implementation of core features like corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced by Ramp's built-in intelligence.
- • Your leadership will directly influence the adoption of AI-powered features within our enterprise client base, aligning with Ramp's vision of AI as the new foundation for business operations. You will guide your team in demonstrating the advanced capabilities of Ramp's platform and how they can be leveraged to optimize financial workflows and drive strategic decision-making for our clients.
- • Ultimately, you will be a key player in building and scaling Ramp's enterprise customer success function, ensuring that our largest clients receive unparalleled support and achieve maximum value, thereby fostering long-term loyalty and driving continued growth for Ramp.
🎯 Requirements
- • Minimum of 4 years of implementation or customer activation experience as an individual contributor, with a proven, consistent track record exceeding goals.
- • Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals.
- • Prior demonstrated success in fast-paced, results-oriented Go-To-Market (GTM) environments, ideally at SaaS companies.
- • Proficiency in data analytics tools (Salesforce, Looker, and Excel) and the ability to leverage data to drive decisions, create systems, and identify process improvements.
- • Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills.
- • A passion and excitement for hiring, with a thoughtful approach to team planning and development.
🏖️ Benefits
- • 100% medical, dental & vision insurance coverage for you (partially covered for dependents).
- • 401k with employer match.
- • Flexible Paid Time Off (PTO).
- • Fertility HRA (up to $10,000 per year).
- • Parental Leave.
- • Unlimited AI token usage.
- • Health and Wellness stipend.
Skills & Technologies
Express
Senior
Onsite
Degree Required
About Ramp Business Corporation
Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.
